The Beacon Health Group (Danbury)

Spending twenty minutes on a call only to be directed to the online portal is incredibly frustrating. It feels as though this organization’s main function is some form of natural selection—if your..

Slow reaction times from the glacier, impolite personnel, and being directed to a malfunctioning website.

It's important to recognize outstanding service. I was experiencing difficulties with the online consultation. I reached out to the medical practice and connected with Tracey, who was incredibly..

An absolute nightmare. Scheduling an appointment is futile, and their negligence and poor communication have resulted in numerous unresolved issues with zero accountability. The entire healthcare..

Obtaining responses from this practice feels like a daunting task. I was instructed to complete an econsult form, yet it appears to be perpetually unavailable whenever I attempt to access it...

Consistently impolite front desk staff

Their urgent appointment number is not that at all a separate number but just puts you in the usual queue and then you are told to fill in an e consult form, even thought a private hospital said..

I am quite pleased with the assistance I obtained from the new online e-consult form. I've utilized it three times, and each time I received a prompt reply so far 🤞… Additionally, I've consistently..

I attempted to secure an appointment for the same day, only to discover that such slots were designated exclusively for patients requiring antibiotics. This raises a significant question: how can..

I consistently find their service valuable. While communication can occasionally be challenging, they still outperform other providers in terms of accessibility and support. There have been..

Terrible customer service, unkind front desk staff, and frustrating online forms that you must complete—only to find they are 'at capacity' by 11 am each day, preventing any submissions! If it were..

One of the most frustrating experiences I've had with a doctor's office in Essex has been here. It's nearly impossible to connect via phone; when you finally manage to reach them, they often hang up..

Absolutely subpar service. I attempted to schedule an urgent consultation on February 28th, and was only presented with an appointment slot on March 11th. The front desk staff was uncomfortable and..

I feel compelled to praise Dr. Ahmed following our phone consultation today. She was attentive to my concerns, discussed my health situation in detail, and provided encouraging recommendations along..

They have the potential to improve their concentration on patience.

I'd rate this zero stars if possible. These physicians consistently disappoint me, and I've reached a point where I enter their office with zero expectations. I invariably end up paying out of..

I'm experiencing significant challenges when attempting to schedule an appointment. The Danbury location doesn't offer in-person booking, and each time I attempt to complete their online request..

The unhelpful front desk staff were unable to schedule an appointment and suggested visiting the Colchester walk-in center, which is not suitable assistance for someone with heart failure who has a..

A disastrous system that has systematically dismantled numerous high-quality general practice healthcare providers, causing significant harm and disruption to medical services.

Absolutely the most useless support team imaginable. Their sole response is to direct me online, but the website is completely non-functional. Calling them back is about as productive as installing..