SS

Spencer S. 3 years ago • From Google

Rating

Bad

Frustrated patient reveals broken healthcare system nightmare

Still overly anxious about Covid, struggling to secure an in-person consultation, communication is extremely poor, essentially complicating their own work and delivering substandard service to their customers. The government is investing substantial funds, and it's high time they return to normalcy - we should be witnessing improvements by now, tired of hearing endless excuses. Got referred to ENT after a severe car accident head injury when I should have been sent to neurology, endured a 10-month wait for this ENT appointment and will likely face additional months waiting to see neurology while suffering persistent headaches - even the ENT doctor was astonished. The consistent response from doctors is that the NHS is too overwhelmed to treat patients, reluctant to make referrals, showing zero empathy while happily collecting substantial salaries. This approach is unacceptable - patients don't seek medical attention without legitimate reasons, yet the system makes you feel entirely invalidated!

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