TP

Tim P. 3 years ago • From Google

Rating

Poor

Frustrated patient struggles with medical communication barriers

I'm unable to secure a doctor's appointment due to the constant "Covid" excuse used by everyone! After suffering a stroke in December (which might have been less severe if I'd seen my doctor initially instead of waiting until the pain persisted and I ended up in A&E), living with diabetes for 37 years and having experienced a heart attack 9 years ago, I've only had a few phone consultations. I desperately need medical assistance but can't get past the overly bureaucratic receptionist. Today, I was disconnected twice during calls, despite being told otherwise, and when I expressed frustration, I was told I was mistaken! The doctor has been fine in previous encounters, and the nurses are excellent, but why must I justify why I need a medical consultation? I'm not seeking help for a trivial issue like a cold or minor injury - I genuinely need medical support, and then they wonder why mortality rates are so high.

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