KH

Kathleen H. 2 years ago • From Google

Rating

Bad

Frustrated patient's scathing critique of practice

For the past two years, I've endured a series of disappointments from this medical practice. The staff, including doctors, pharmacists, and receptionists, have consistently displayed a combination of arrogance and incompetence, often failing to grasp legal requirements or meet deadlines. It's been an exhausting cycle of following up without seeing any meaningful results. While Dr. Luk does make an effort, it's insufficient to compensate for the systemic failures throughout the practice. I initially chose this clinic due to its proximity, but considering I haven't had an in-person consultation with a doctor in over 30 months, this advantage has become irrelevant. I've made the decision to seek healthcare elsewhere and intend to file a formal complaint with the Integrated Care Board. I would strongly advise others who have experienced similar issues to do the same. The level of care and service provided here falls far short of acceptable standards.

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