Crosland Moor Surgery
Kathleen H. 2 years ago • From Google
Bad
Frustrated patient's scathing critique of practice
For the past two years, I've endured a series of disappointments from this medical practice. The staff, including doctors, pharmacists, and receptionists, have consistently displayed a combination of arrogance and incompetence, often failing to grasp legal requirements or meet deadlines. It's been an exhausting cycle of following up without seeing any meaningful results. While Dr. Luk does make an effort, it's insufficient to compensate for the systemic failures throughout the practice. I initially chose this clinic due to its proximity, but considering I haven't had an in-person consultation with a doctor in over 30 months, this advantage has become irrelevant. I've made the decision to seek healthcare elsewhere and intend to file a formal complaint with the Integrated Care Board. I would strongly advise others who have experienced similar issues to do the same. The level of care and service provided here falls far short of acceptable standards.
The front desk staff displayed a notable lack of courtesy and professionalism, often coming across as curt and dismissive in their interactions. In stark contrast, the physicians themselves..
Crosland Moor Surgery
Alisha a.
I had an exceptional experience at this medical facility. Dr. Luke's expertise is truly unparalleled; he's undoubtedly one of the finest physicians I've encountered. His treatment of my depression..
Crosland Moor Surgery
freely s.
I recently had a distressing experience with my mother's healthcare. She underwent a 24-hour heart monitor test, which detected an extra heartbeat. Despite our family's history of cardiac issues,..
Crosland Moor Surgery
Angela E.
Over the years, I've consistently had positive experiences with this surgery, but recently, their level of care has truly surpassed expectations. As someone responsible for looking after family..
Crosland Moor Surgery
Kathleen H.
For the past two years, I've endured a series of disappointments from this medical practice. The staff, including doctors, pharmacists, and receptionists, have consistently displayed a combination..
Crosland Moor Surgery
Fiza M.
I had an incredibly frustrating experience trying to book an appointment. The receptionists' demeanor was far from professional or courteous. After enduring a tedious 30-minute wait, my call was..
Crosland Moor Surgery
Mariusz H.
The pandemic may be over, but getting in touch with these doctors is a nightmare! Two-week waits for a simple phone call? Unbelievable. They're supposedly the only option in town, yet they can't..
Crosland Moor Surgery
Tandy T.
The reception staff at this medical practice consistently demonstrate helpfulness, and the nursing team excels in their duties. However, my experience with the GP left much to be desired. Her..
Crosland Moor Surgery
Chezee H.
The medical facility ought to prioritize patient care when assistance is required, rather than dismissing their concerns as if they were seeking luxurious pampering. As taxpayers, we contribute to..
Crosland Moor Surgery
Meet S.
I had an exceptional experience at this medical practice. The GP was outstanding, demonstrating a high level of professionalism and care. The entire staff exhibited remarkable courtesy, creating a..
Crosland Moor Surgery
Paul W.
Dr. Luk stands out as an exceptional general practitioner. His meticulous approach and wealth of knowledge are truly impressive. I feel fortunate to have him overseeing my healthcare needs. The..
Crosland Moor Surgery
Nabeel J.
The establishment's lone receptionist shoulders the burden of managing all tasks single-handedly. This solitary gatekeeper juggles every responsibility, creating a bottleneck in the workflow.
Crosland Moor Surgery
Samantha G.
I've had such a wonderful experience with this medical practice. The reception team always greets me with warmth and genuine smiles, creating a welcoming atmosphere from the moment I step in. The..
Crosland Moor Surgery
Harper W.