Lavender Hill Group Practice
NF
Nzilani F. 3 years ago • From Google
Poor
As a disabled patient, I was a long-time member of LHGP, but ultimately had to depart due to persistent uncertainties. Dr. Rob Seal was genuinely excellent, which I want to emphasize. However, I primarily interacted with him because of numerous problems with other practice physicians. Their administrative errors were consistent and frustrating - for instance, repeatedly failing to mark me as disabled and prioritized for COVID vaccines. I found myself constantly pursuing resolution and became completely disheartened by their operational approach. This included disturbing experiences like an appointment where a doctor attempted to aggressively push additional medication within moments of my arrival and provided misleading medical claims (such as asserting cannabis caused 99% of schizophrenia cases in the UK). For an extended period, they also maintained a reception staff seemingly unable to manage basic front desk technologies like email systems. While some doctors clearly demonstrate genuine care, the overall systemic failures toward patients compel me to provide this low rating. My sincere hope is that they can improve their practices moving forward.
Victoria B.