AW

Alexandra W. 2 years ago • From Google

Rating

Bad

Frustrated with poor service at e7 health surgery

I'm not trying to start a conflict or engage in an argument because I'm a mature adult with no time for petty disputes. I'm reaching out to seek mutual understanding and forgiveness. First, I want to express that I forgive the staff for removing me from the system without any explanation. I've been receiving letters about my removal, but I didn't particularly care. However, I believe the staff and managers at e7 health surgery desperately need to improve their customer service, communication, and listening skills. Frankly, your customer service is poor, and your communication is inadequate. During my last visit, I only wanted a blood test to check my iron levels, but the staff insisted on offering me a smear test, which I did not request. The nurse's attitude was completely inappropriate and pushy. She continued to push the smear test despite my clear disinterest. To the management, I strongly recommend addressing the behavior of the nursing staff and ensuring they respect patients' wishes and maintain a professional demeanor.

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