SR

Sonia R. 2 years ago • From Google

Rating

Bad

Frustrated with Practice's Unresponsive Staff

After reviewing the numerous comments, it's clear most are deeply unsatisfactory. I'm curious about the actions of Michelle, the Practice Manager, in addressing these concerns. My personal experience has also been frustrating. I submitted a formal complaint just yesterday and am still awaiting a response. Someone must be held responsible for these ongoing issues. If the practice manager fails to contact me by tomorrow, I will escalate my complaint further. I have far more important matters to attend to than continuously raising issues about ineffective reception staff and a malfunctioning online consultation system that seems perpetually unavailable, especially given the critical medical context that necessitates a prompt and professional response.

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