Holland Park Surgery
Natalie K. one year ago • From Google
Bad
Frustrating 30-Minute Booking Nightmare
Absolutely terrible receptionist! She requires immediate training or reassignment to a role that doesn't involve direct client interaction. I wasted half an hour attempting to schedule routine pediatric appointments for my young children - an 18-month-old and a 3.5-year-old - including missed vaccinations, a flu shot, and a follow-up for an ear infection. BUT UNBELIEVABLY - I left empty-handed after 30 minutes. 1. The receptionist refused to book my son's follow-up appointment, insisting I must arrive in person at 8:30am on the same day. This applies even for pre-planned appointments weeks in advance. Their phone lines are perpetually busy, making scheduling virtually impossible. The requirement to take time off work and school just to book a non-urgent appointment is completely absurd. 2. She flatly rejected booking a flu jab for my 3.5-year-old daughter, claiming the policy only covers 2-3 year olds. Despite showing official NHS and government guidelines clearly stating children are eligible until their fourth birthday, she remained obstinate. Another staff member contradicted her, confirming they'd vaccinated their own 3-year-old. The receptionist became increasingly argumentative, eventually promising to verify the information with a nurse and contact me - which never happened, despite confirming my contact details. The clinic was staffed with multiple employees, yet the receptionist continually interrupted others while failing to assist me. I sacrificed 30 minutes of valuable work time to interact with an unprofessional, incompetent staff member who desperately needs comprehensive training or replacement. Her client communication skills are completely unacceptable.
This medical clinic is absolutely top-notch. Right from the initial registration process, every single staff member, from the front desk personnel to the pharmaceutical team, demonstrated remarkable..
Holland Park Surgery
Kasia M.
I'm really impressed with this medical facility. The staff is incredibly welcoming and expertly trained. I've been bringing my whole family here consistently, and we've always received top-notch..
Holland Park Surgery
Эн А.
My recent experience with Dr. Nadeem and Liezl was nothing short of remarkable, and I am overwhelmed with appreciation for their outstanding medical care. Their approach was marked by genuine..
Holland Park Surgery
Zeyang Z.
The medical staff are truly exceptional!!! Incredibly compassionate and skilled professionals who demonstrate remarkable empathy, I experienced their care during an evening appointment. The..
Holland Park Surgery
Alla S.
In the midst of health concerns for ourselves and our family, it's easy to overlook the remarkable care provided by our local medical practice. Today, when my child was sent home from school feeling..
Holland Park Surgery
Nanna O.
The front desk staff at Holland Park Surgery are hands-down the most discourteous and ineffective professionals I've ever had the misfortune of dealing with. Scheduling an appointment with the GP..
Holland Park Surgery
Noli A.
I'm perplexed by the discourteous behavior of the front desk employees. My elderly mother, who is 70, has been repeatedly dismissed and received minimal assistance. Fortunately, I was able to..
Holland Park Surgery
Anonymous A.
Oh my goodness, the negative reviews about Holland Park Surgery's receptionists are absolutely spot on! I previously raised concerns with the Practice Manager regarding unprofessional treatment of..
Holland Park Surgery
Sharmando C.
Impeccably tidy space... Maria was incredibly friendly and welcoming...
Holland Park Surgery
Anastasia D.
The front desk staff are completely unhelpful. They constantly emphasize being at full capacity (despite doctors having scheduled patients) and provide inaccurate information about test results...
Holland Park Surgery
Aarti B.
Dr. Bloom stands out as an extraordinary healthcare professional. She devoted careful attention to my needs, addressing my inquiries and worries with remarkable precision. Her interpersonal skills..
Holland Park Surgery
Cathrine M.
Wonderful medical procedure. Immense gratitude to Dr De Haas for their meticulous approach. I was truly impressed and felt exceptionally cared for. This exemplifies the National Health Service at..
Holland Park Surgery
Joanna J.
The front desk staff member, Yasmin, displayed an extremely unwelcoming and aggressive demeanor. It's perplexing why the leadership permits such unprofessional conduct from their employee.
Holland Park Surgery
Mr M.
I sought medical advice about the physical discomfort and limitations resulting from a tumor, explaining my difficulty performing physical labor. In response, the doctor callously asked, "Well, why..
Holland Park Surgery
Clive R.
Outstanding punctual service, top-notch Minor Surgery treatment. Dr Bavani was superb, and her nursing staff were welcoming and highly professional. Returning for my second appointment, and the..
Holland Park Surgery
Michael E.
Exceptional personnel and welcoming front desk. Dealing with congested roadways can be challenging. However, they consistently demonstrate a practical and adaptable approach during phone..
Holland Park Surgery
shahram j.
I've been a patient at this medical practice for six years and have consistently appreciated the professionalism and warmth of their healthcare staff. My recent appointment with Dr. Katharina..
Holland Park Surgery
Z Z.
Update: My satisfaction with this establishment has drastically declined. What was once a positive experience has devolved into a series of frustrating encounters. I can no longer endorse this..
Holland Park Surgery
jayneel p.
Dr. Hill continues to make the same repeated mistakes, consistently falling into the same predictable pattern.
Holland Park Surgery
Only T.
I underwent a minor surgical procedure and was greeted with exceptional warmth by Dr. Bavani and Nurse Liezl. From the initial moment, they displayed remarkable kindness, offering unwavering support..
Holland Park Surgery
Jeno V.