Thurleigh Road Practice
DM
David M. 2 years ago • From Google
Bad
This medical practice has seriously deteriorated. It seems their sole focus is manipulating waiting list statistics. They achieve this by artificially limiting appointment bookings to same-day slots, creating an illusion of consistently short wait times under 12 hours. Effectively, appointments are only accessible for a brief window at 8am daily. Patients cannot schedule online or by phone for the next day once current appointments are fully booked, and are repeatedly instructed to retry at 8am the following morning. This approach artificially maintains low official wait times, which doesn't reflect actual patient experience. They provide a minimal number of "emergency" appointments available later in the day (though these also get snapped up quickly). Recently, my wife booked one such online appointment with a Doctor. Instead of engaging directly, the Doctor merely reviewed notes and redirected her appointment to the local pharmacy! Upon contacting the pharmacy, the pharmacist was bewildered, recognizing my wife clearly needed antibiotics but unable to prescribe them without a doctor's authorization. The pharmacist couldn't comprehend why the surgery transferred the appointment to the pharmacy without providing a prescription. When my wife subsequently called the surgery to request speaking with the Doctor as originally planned, the receptionist was extremely dismissive, insisting she must call back the next morning at 8am! I consider this approach fundamentally dishonest and operationally ineffective. I remain open to discussing these concerns with management, as suggested in responses to other Google reviews -- please provide an email address or phone number for further communication.
Will G.