Church Lane Surgery

The personalized assistance I've received has been incredibly comforting. As I navigate the council housing application, Karishmal has been an exceptional pillar of support. He has diligently..

During a recent phone interaction, I encountered a receptionist whose demeanor was shockingly unprofessional and discourteous. Such behavior is particularly inappropriate in a healthcare setting..

This surgical practice provides absolutely terrible service. Their scheduling is consistently unreliable, and I'm constantly frustrated by missed appointment times. What's the purpose of..

ABSOLUTE NIGHTMARE!!! I experienced deeply offensive and discriminatory treatment from a physician and a receptionist, who callously denied me essential care for my continuous, agonizing menstrual..

The customer service here is absolutely terrible. Their staff display zero compassion and have significant language barriers that immediately create communication difficulties. As someone currently..

Completely unprofessional employees with abysmal customer service. If there were an option to give a rating below zero, I absolutely would.

An utterly revolting establishment! The level of disrespect upon entering is completely unacceptable. The RACIST receptionist demonstrates blatant discrimination, completely disregarding..

Dr. Prasad is an exceptional physician and an incredibly compassionate individual. His medical expertise is matched only by his genuine kindness and humanity.

I want to highlight Karismal, an exceptional staff member at Church Lane Surgery, as a standout service professional. Given my communication challenges, his assistance was incredibly supportive. As..

At the reception, the staff were incredibly discourteous. They initially refused my entry due to not wearing a mask, then after leaving me outside for 10 minutes, they eventually offered me one -..

AVOID THIS PLACE AT ALL COSTS!!!! The front desk staff are completely unhelpful and utterly miserable, failing miserably at their primary responsibility of providing quality patient care. Their..

Whenever I try to schedule an appointment by phone, the receptionists are consistently unhelpful. The medical staff are excellent, but the front desk personnel and management seem completely..

Once more, I attempted to schedule an appointment at 8, and yet again, the reception staff displayed blatant racism. These general practitioners don't even merit a single star. If you're not of..

Quite possibly the most appalling medical practice in the entire United Kingdom.... The way they handle patients is utterly disgraceful, and they genuinely deserve to have their operations..

I'm perplexed by the phone system at this medical practice! While waiting with my daughter for our scheduled visit, the front desk staff were engaged in conversation at 8:15 am. Out of intrigue, I..

This medical practice is absolutely abysmal. It's impossible to secure an appointment regardless of when you attempt to contact them. The front desk staff are incredibly discourteous and completely..

This surgical experience was absolutely terrible. The staff demonstrate a complete lack of professionalism and show no respect for patients, especially those who are unwell. Even in critical..

Waiting times of 30-45 minutes are standard at this practice. It's puzzling why they schedule appointments so close together when each patient consultation actually takes around half an hour...

I've been a patient at this medical practice since July, and throughout my time here, I've consistently experienced subpar assistance from the reception staff. The level of customer and patient..

I went to this medical facility for a cervical screening, and the procedure was performed by Nurse Patel. I found the overall experience to be very pleasant. The nurse was exceptionally..