Church Lane Surgery

I've been supporting my aging parents, who have been patients at Church Lane for more than two decades. In my role as their caregiver, I've consistently experienced prompt and helpful responses from..

The administrative personnel display an extremely discourteous and disrespectful demeanor. They demonstrate zero willingness to engage with or address any health concerns and are completely..

The three female staff members at the front desk epitomize poor customer service, displaying an attitude that is consistently dismissive, unprofessional, and utterly uninterested in assisting guests.

I've been a patient at this medical practice for a considerable time, and I can confidently say they are incredibly competent and extremely supportive. Their service is so exceptional that I have no..

Dr. Jhon demonstrated exceptional compassion and support during our interaction. His helpful demeanor and understanding approach make him a physician I would wholeheartedly recommend to others..

Hi my kids have a high fever, please contact the doctor. Date of birth 7.4.2017

Steer clear of this medical practice if you wish to avoid discourteous treatment from both the front desk staff and physicians. Their conduct is thoroughly unprofessional and leaves much to be..

Absolute worst general practitioner I've ever encountered. Their medical competence is non-existent, and I'm baffled how they even obtained a medical degree. The doctor displays an appalling lack of..

Absolutely dreadful service. Referred to a specialist without any scheduling information for critical medical care. Their response was completely unhelpful, offering no clarity on potential wait..

Steer clear of this medical practice due to their unhelpful and unpleasant staff who refuse to address straightforward concerns. Anyone considering joining this GP surgery should seriously..

Visited this general practice medical center and found it completely unacceptable. They show zero flexibility regarding patients' health needs. Total disregard for people's time and concerns. Their..

The front desk staff's attitude is appalling. Prior to the pandemic, scheduling was manageable, but now their telehealth approach is completely unprofessional. They claim to offer phone..

Absolutely terrible service. It's completely ridiculous that we have to pay for such a subpar experience. When I attempted to transfer, the reception staff initially claimed it would take 10 days..

The front desk staff display a blatant lack of courtesy, appearing discourteous and inappropriate, yet noticeably shift to a friendly and considerate demeanor when interacting with individuals who..

Disappointing. Not what I expected at all. Completely unsatisfactory and a waste of time and money. Would not recommend to anyone.

Terrible general practitioner. Consistently failing to maintain punctual service. They contacted me claiming other patients reported no issues, but in reality, their reception is completely..

Completely unprofessional employees with abysmal customer service. If there were an option to give a rating below zero, I absolutely would.

This is the most terrible general practice I've encountered since residing in London. They exhibit blatant racial discrimination. Their service appears exclusively catered to Indian patients. They..

The service here is absolutely dreadful. Their phone interactions show zero commitment to patient care, and their staff's attitude is incredibly disrespectful. I underwent facial surgery, yet my..

I've been a patient at this surgery for around 6 years, and their services are woefully outdated. Their online capabilities are virtually non-existent, and the receptionist staff display clear bias,..