Western Elms Surgery
CB
Chris B. 2 years ago • From Google
Bad
Despite the staff's professional demeanor and friendliness, there are significant communication breakdowns within the administrative and clinical teams. Tasks that should take mere minutes end up dragging on for weeks due to poor interdepartmental coordination. Obtaining services I'm legitimately entitled to—such as medical prescription exemption and housebound status—has been an exhausting ordeal involving endless emails and unnecessary stress, with staff repeatedly claiming I'm ineligible when I clearly am. Multiple staff members have independently asked me to complete forms I had already submitted weeks earlier. They've also refused to add my Long Covid diagnosis to my medical record, despite confirmed diagnoses from multiple NHS doctors. Emails go missing, and staff members seem to work in silos without referencing existing patient information. If they would simply review patient records before processing requests, they would save considerable time and reduce patient frustration. For anything beyond scheduling an appointment, your best bet is to find one of the competent GPs who can navigate the system more effectively and resolve issues without unnecessary complications.
tracy t.