SI

Sandra I. one year ago • From Google

Rating

Bad

Frustrating admin ruins otherwise good medical practice

I had been a patient at this surgery since 1984 but departed in February 2025. The doctors are excellent, but the administrative backend is seriously subpar. I tolerated this because I could always secure an appointment with my preferred physician with whom I had a good rapport. A persistent frustration was the practice's inflexibility regarding early repeat prescription orders (such as when planning travel), which nearly resulted in me running out of medication multiple times. My designated pharmacy also confirmed this was a recurring issue when attempting to process repeat prescriptions on my behalf. The final breaking point occurred after several weeks of online attempts to secure an appointment with my preferred GP. My excitement was abruptly crushed when I received a text the evening before cancelling my appointment. There was no apology, just a directive to contact them to reschedule. Upon doing so, I was informed there was no availability and was advised to try booking online again. I've now transferred to another local surgery, and it's wonderfully refreshing to be able to order repeat medications without rigid date restrictions. It's truly disappointing that poor administrative management has ultimately driven me away.

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