JJ

Janmariposo J. 3 years ago • From Google

Rating

Bad

Frustrating administrative chaos at local gp surgery

The medical staff, including nurses and doctors, are incredibly welcoming and friendly once you meet them, but the administrative team appears remarkably unprepared. I've been attempting to obtain my medical records this week, specifically my test results. The NHS website indicates that with an NHS account, you must request online access to your full record from your GP surgery, otherwise you'll only see medications and allergies. I called on Tuesday, and after being passed around, someone suggested I visit in person with ID to receive an access code from the receptionist. When I arrived Thursday, the receptionist kept retreating to the back room for guidance and ultimately stated, 'We'll investigate and respond.' Even when I inquired about timelines and holiday hours, their response remained frustratingly vague: 'we'll contact you'. Truly informative... I called again Friday, hoping to find someone knowledgeable. This time, I was told to complete a form and might receive a printed version after approximately 28 days! I'm perplexed how they can instantly access my records but require a month to press the print button. Moreover, receiving three completely contradictory explanations from three staff members in the same small surgery about a straightforward request is nothing short of remarkable.

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