TS

Tom S. 7 years ago • From Google

Rating

Average

Frustrating administrative experience at medical practice

Despite the physicians being wonderful, the administrative team requires significant improvement. Requests often necessitate multiple repetitions before being addressed. We experienced a missed opportunity for antenatal vaccinations and were compelled to seek alternative care because the administrative staff promised initial contact during the flu vaccine period, which never materialized. I recognize the high patient volume, but dismissing patient communication simply due to practice size demonstrates a profound lack of empathy and care.

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