RC

Robert C. one year ago • From Google

Rating

Bad

Frustrating ai system ruins healthcare experience

I've exhausted all hope of getting personalized medical assistance because their healthcare now relies entirely on an AI interface. When I attempt to contact the medical practice, they simply redirect me to this automated system, claiming they can only provide guidance on using it. It seems they'd rather have an impersonal digital platform handle patient interactions instead of hiring competent staff who could actually address my concerns. The system is completely unreliable - it keeps crashing, and I've been desperately trying to secure a doctor's appointment for more than seven days now. Their approach is fundamentally flawed: replacing human medical professionals with a malfunctioning digital tool that does nothing to resolve my health issues. Essentially, they've offered me absolutely no meaningful support.

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