DS

Daniela S. one year ago • From Google

Rating

Bad

Frustrating and disrespectful gp service experience

I am writing to convey my deep disappointment with the service provided by this medical practice. Approximately a week ago, I visited the clinic to request a prescription renewal. A staff member informed me that since my last prescription was over six months old, I would need to schedule a doctor's consultation. When I inquired about alternative solutions, I was curtly told no other options existed. Consequently, I booked the consultation and simultaneously requested a physiotherapy appointment for the same day. The staff scheduled my physiotherapy at 9:00 AM and the doctor's consultation for 10:30 AM. As directed, I arrived at the specified time. My physiotherapy session concluded around 9:25 AM, after which I approached the reception and confirmed my upcoming doctor's appointment. The receptionist acknowledged the booking and asked me to wait. After waiting for nearly an hour, I was called back to the reception and surprisingly informed that the doctor could not see me due to my prescription being over six months old – the exact reason why the consultation had been originally arranged. This clearly indicates a significant administrative oversight, as the staff were aware of this detail when scheduling the appointment. Furthermore, I had carefully arranged my work schedule and taken time off to attend these appointments, only to be left waiting pointlessly for an hour. When I explained the situation, the receptionist merely offered a presence confirmation letter, which does nothing to compensate for my lost work time and subsequent income reduction. I find this experience incredibly frustrating and profoundly disrespectful. I sincerely hope the practice will implement measures to prevent similar treatment of other patients. I remain available to discuss this matter further. Yours faithfully,

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