John Smith Medical Centre
Daniela S. one year ago • From Google
Bad
Frustrating and disrespectful gp service experience
I am writing to convey my deep disappointment with the service provided by this medical practice. Approximately a week ago, I visited the clinic to request a prescription renewal. A staff member informed me that since my last prescription was over six months old, I would need to schedule a doctor's consultation. When I inquired about alternative solutions, I was curtly told no other options existed. Consequently, I booked the consultation and simultaneously requested a physiotherapy appointment for the same day. The staff scheduled my physiotherapy at 9:00 AM and the doctor's consultation for 10:30 AM. As directed, I arrived at the specified time. My physiotherapy session concluded around 9:25 AM, after which I approached the reception and confirmed my upcoming doctor's appointment. The receptionist acknowledged the booking and asked me to wait. After waiting for nearly an hour, I was called back to the reception and surprisingly informed that the doctor could not see me due to my prescription being over six months old – the exact reason why the consultation had been originally arranged. This clearly indicates a significant administrative oversight, as the staff were aware of this detail when scheduling the appointment. Furthermore, I had carefully arranged my work schedule and taken time off to attend these appointments, only to be left waiting pointlessly for an hour. When I explained the situation, the receptionist merely offered a presence confirmation letter, which does nothing to compensate for my lost work time and subsequent income reduction. I find this experience incredibly frustrating and profoundly disrespectful. I sincerely hope the practice will implement measures to prevent similar treatment of other patients. I remain available to discuss this matter further. Yours faithfully,
The employees demonstrate exceptional customer service and compassion. Despite the challenge of booking a same-day consultation, they went above and beyond to ensure my son received a medical..
John Smith Medical Centre
CHIOMA V.
I'm perplexed by the low ratings John Smith receives. Could there be underlying discrimination at play? Upon relocating to Johnsmith Medical Center on December 20th, 2024, from Old Kent Surgery..
John Smith Medical Centre
Anonymouse
it has become a nightmare getting a GP appointment since they changed hands about 18 months ago, they used to be so good, now they keep cancelling appointments and don’t reschedule them, they even..
John Smith Medical Centre
Karthick P.
Professional and courteous front desk staff. Yusra, in particular, stands out for her exceptional friendliness.
John Smith Medical Centre
Mishell S.
The receptionist was incredibly uncooperative when I called. On April 30th at 11:00 AM, I tried to schedule an appointment for my grandmother, who's experiencing dizziness, but was told they had no..
John Smith Medical Centre
Mohammad R.
Interacted with the front desk staff Nurgess, who was incredibly helpful and compassionate. She consistently demonstrated a willingness to provide exceptional assistance and support. Continue..
John Smith Medical Centre
Stella F.
Frustrating experience with the staff and automated phone messages pushing the 'Evergreens App'. The app's major flaw is its restrictive access to GP services, requiring a specific letter or email..
John Smith Medical Centre
rahat a.
During my recent appointment at John Smith Medical Centre, I was completely won over by the receptionist, Nurgess. Her warm and professional approach was exceptional, creating an immediate positive..
John Smith Medical Centre
Tahir I.
The staff at this establishment truly exceeded my expectations, particularly the receptionist Nargis, who was incredibly friendly and went out of her way to assist me with exceptional warmth and..
John Smith Medical Centre
Just B.
Exceptional, responsive front desk staff (like Ishra) and doctors, highly endorsed.
John Smith Medical Centre
Rio Y.
The front desk staff appear utterly clueless and disorganized.
John Smith Medical Centre
Shamillah S.
Kashmir truly stands out as the most exceptional receptionist, her melodious voice providing a calming and welcoming atmosphere. Her outstanding service is highly commendable xxx
John Smith Medical Centre
Claudia D.
The front desk staff was courteous and helpful, providing me with a prompt scheduling of my visit.
John Smith Medical Centre
Dora T.
I recently became a patient at this medical facility, and my initial impressions have been positive. Both the front desk personnel and the physician demonstrated a welcoming and supportive approach..
John Smith Medical Centre
Daniela S.
I am writing to convey my deep disappointment with the service provided by this medical practice. Approximately a week ago, I visited the clinic to request a prescription renewal. A staff member..
John Smith Medical Centre
Alexis L.
The medical staff at Nurgess were incredibly helpful when my sick child needed care. The doctor saw her promptly within an hour, and the nurse was wonderfully compassionate. I'm truly grateful for..
John Smith Medical Centre
Orpa O.
I am utterly exasperated by the front desk personnel at John Smith Medical Centre. I was scheduled for a telephone consultation today, but no call ever materialized. During my two-hour waiting..
John Smith Medical Centre
Anonymouse
I was sick from Sunday 21 April and I am calling for an appointment from 22nd every day until Friday 25 April and they not given any appointments and I was referred to Pharmacy and after hearing my..
John Smith Medical Centre
Najmah A.
Nurgess provides top-notch customer support, demonstrating remarkable professionalism and exceptional patience throughout our interaction.
John Smith Medical Centre
kamran i.
Nurgess goes above and beyond with her exceptional customer service, demonstrating remarkable kindness and empathy. I truly appreciate all of her efforts and support.
John Smith Medical Centre
Alexis G.