John Smith Medical Centre
Daniela S. one year ago • From Google
Bad
Frustrating and disrespectful gp service experience
I am writing to convey my deep disappointment with the service provided by this medical practice. Approximately a week ago, I visited the clinic to request a prescription renewal. A staff member informed me that since my last prescription was over six months old, I would need to schedule a doctor's consultation. When I inquired about alternative solutions, I was curtly told no other options existed. Consequently, I booked the consultation and simultaneously requested a physiotherapy appointment for the same day. The staff scheduled my physiotherapy at 9:00 AM and the doctor's consultation for 10:30 AM. As directed, I arrived at the specified time. My physiotherapy session concluded around 9:25 AM, after which I approached the reception and confirmed my upcoming doctor's appointment. The receptionist acknowledged the booking and asked me to wait. After waiting for nearly an hour, I was called back to the reception and surprisingly informed that the doctor could not see me due to my prescription being over six months old – the exact reason why the consultation had been originally arranged. This clearly indicates a significant administrative oversight, as the staff were aware of this detail when scheduling the appointment. Furthermore, I had carefully arranged my work schedule and taken time off to attend these appointments, only to be left waiting pointlessly for an hour. When I explained the situation, the receptionist merely offered a presence confirmation letter, which does nothing to compensate for my lost work time and subsequent income reduction. I find this experience incredibly frustrating and profoundly disrespectful. I sincerely hope the practice will implement measures to prevent similar treatment of other patients. I remain available to discuss this matter further. Yours faithfully,
I arrived at the facility with low expectations, but nurse Nurgess completely exceeded them by being exceptionally supportive, warm, and professional. My sincere appreciation goes out to nurse..
John Smith Medical Centre
Gina T.
The front desk staff have been incredibly supportive, and the physicians I've consulted with have been extremely comprehensive. While some individuals have shared critical feedback, I believe they..
John Smith Medical Centre
Daniela S.
I am writing to convey my deep disappointment with the service provided by this medical practice. Approximately a week ago, I visited the clinic to request a prescription renewal. A staff member..
John Smith Medical Centre
Mishell S.
The receptionist was incredibly uncooperative when I called. On April 30th at 11:00 AM, I tried to schedule an appointment for my grandmother, who's experiencing dizziness, but was told they had no..
John Smith Medical Centre
Adam B.
Without a doubt, Phyll Opoku at my neighborhood medical practice is absolutely phenomenal! Her constant cheerful demeanor instantly makes you feel at ease the second you enter. No request is ever..
John Smith Medical Centre
Maria M.
The staff display extremely unprofessional conduct, consistently communicating in a disrespectful manner. The reception personnel are particularly discourteous in their interactions. Moreover, they..
John Smith Medical Centre
Shamael s.
I want to express that this has been an exceptional medical practice. The staff at the reception are truly remarkable and compassionate. A special shout-out to Shakla, who was incredibly supportive,..
John Smith Medical Centre
Orpa O.
I am utterly exasperated by the front desk personnel at John Smith Medical Centre. I was scheduled for a telephone consultation today, but no call ever materialized. During my two-hour waiting..
John Smith Medical Centre
Najmah A.
Nurgess provides top-notch customer support, demonstrating remarkable professionalism and exceptional patience throughout our interaction.
John Smith Medical Centre
PHYLLIS P.
I called the medical practice today, and the front desk staff member named Bee was extremely pleasant and supportive during our interaction.
John Smith Medical Centre
Masudur R.
The customer service here is truly exceptional. Mrs. Nurgess stands out as an incredibly supportive and compassionate healthcare professional who genuinely cares for patients. I always enjoy coming..
John Smith Medical Centre
Anonymouse
it has become a nightmare getting a GP appointment since they changed hands about 18 months ago, they used to be so good, now they keep cancelling appointments and don’t reschedule them, they even..
John Smith Medical Centre
Alexis L.
The medical staff at Nurgess were incredibly helpful when my sick child needed care. The doctor saw her promptly within an hour, and the nurse was wonderfully compassionate. I'm truly grateful for..
John Smith Medical Centre
Tahmina H.
During my initial visit to John Smith surgery after completing online registration, I was greeted by the incredibly supportive receptionist named Bee. She went above and beyond to assist me, guiding..
John Smith Medical Centre
Nandita D.
Nurgess was instrumental in addressing all of my questions comprehensively. Throughout my interaction, she demonstrated remarkable customer service and maintained an extremely professional demeanor...
John Smith Medical Centre
Stella F.
Frustrating experience with the staff and automated phone messages pushing the 'Evergreens App'. The app's major flaw is its restrictive access to GP services, requiring a specific letter or email..
John Smith Medical Centre
Anonymouse
I was sick from Sunday 21 April and I am calling for an appointment from 22nd every day until Friday 25 April and they not given any appointments and I was referred to Pharmacy and after hearing my..
John Smith Medical Centre
Mohammad R.
Interacted with the front desk staff Nurgess, who was incredibly helpful and compassionate. She consistently demonstrated a willingness to provide exceptional assistance and support. Continue..
John Smith Medical Centre
Mss F.
I've had the misfortune of encountering one of the most appalling general practice surgeries imaginable. Upon relocating, I was forced to switch healthcare providers, only to discover a truly..
John Smith Medical Centre
Nav S.
Dr. Nurgess provided me with a prompt consultation on short notice, which I deeply valued. Yusra, the receptionist, greeted me warmly. Overall, a thoroughly pleasant visit.
John Smith Medical Centre
Mystouille S.