John Smith Medical Centre
Daniela S. one year ago • From Google
Bad
Frustrating and disrespectful gp service experience
I am writing to convey my deep disappointment with the service provided by this medical practice. Approximately a week ago, I visited the clinic to request a prescription renewal. A staff member informed me that since my last prescription was over six months old, I would need to schedule a doctor's consultation. When I inquired about alternative solutions, I was curtly told no other options existed. Consequently, I booked the consultation and simultaneously requested a physiotherapy appointment for the same day. The staff scheduled my physiotherapy at 9:00 AM and the doctor's consultation for 10:30 AM. As directed, I arrived at the specified time. My physiotherapy session concluded around 9:25 AM, after which I approached the reception and confirmed my upcoming doctor's appointment. The receptionist acknowledged the booking and asked me to wait. After waiting for nearly an hour, I was called back to the reception and surprisingly informed that the doctor could not see me due to my prescription being over six months old – the exact reason why the consultation had been originally arranged. This clearly indicates a significant administrative oversight, as the staff were aware of this detail when scheduling the appointment. Furthermore, I had carefully arranged my work schedule and taken time off to attend these appointments, only to be left waiting pointlessly for an hour. When I explained the situation, the receptionist merely offered a presence confirmation letter, which does nothing to compensate for my lost work time and subsequent income reduction. I find this experience incredibly frustrating and profoundly disrespectful. I sincerely hope the practice will implement measures to prevent similar treatment of other patients. I remain available to discuss this matter further. Yours faithfully,
I have encountered numerous frustrating situations, but my most recent experience is particularly noteworthy: The referral process is managed by someone in the administrative team. My general..
John Smith Medical Centre
Vanna D.
Welcoming personnel who are flexible with same-day scheduling and maintain spotless premises
John Smith Medical Centre
Jincy B.
Thoroughly delighted by the exceptional level of service provided
John Smith Medical Centre
Ogerta F.
I recently signed up with this medical practice based on glowing recommendations, but those reviews turned out to be misleading. The reason for my review is that I've spent two days trying to secure..
John Smith Medical Centre
bibi t.
This morning, I reached out to John Smith Medical Centre to schedule an appointment. I explained my requirements to Nargees, who promptly booked a slot for me. Her compassionate approach and..
John Smith Medical Centre
Rio Y.
The front desk staff appear utterly clueless and disorganized.
John Smith Medical Centre
Gina T.
The front desk staff have been incredibly supportive, and the physicians I've consulted with have been extremely comprehensive. While some individuals have shared critical feedback, I believe they..
John Smith Medical Centre
Ox M.
I'm grateful to Nurgess for her compassionate support and understanding when I arrived behind schedule. Her service was truly outstanding, demonstrating remarkable empathy and professionalism.
John Smith Medical Centre
Jamal R.
I encountered a terrible interaction with nurse Nasima Begum, who displayed an incredibly arrogant demeanor and refused to communicate professionally. Her attitude was so pompous, like she was some..
John Smith Medical Centre
Chioma T.
I've been a loyal customer for many years, and I have no grievances. Their reception staff are consistently delightful and eager to assist. Much appreciation.
John Smith Medical Centre
Anonymouse
I was sick from Sunday 21 April and I am calling for an appointment from 22nd every day until Friday 25 April and they not given any appointments and I was referred to Pharmacy and after hearing my..
John Smith Medical Centre
Tahir I.
The staff at this establishment truly exceeded my expectations, particularly the receptionist Nargis, who was incredibly friendly and went out of her way to assist me with exceptional warmth and..
John Smith Medical Centre
Gillian R.
The staff were incredibly supportive and accommodating. I got a call regarding my son's asthma check-up, and during the conversation, I requested a smear test appointment. The process was seamless..
John Smith Medical Centre
Jhanzeb S.
Initially, there was a slight communication mix-up with Phill, but she turned out to be an incredibly pleasant receptionist. She efficiently resolved the matter smoothly and demonstrated exceptional..
John Smith Medical Centre
Susan J.
It's common for people to rush to online platforms to voice their grievances, but I felt compelled to share my exceptionally positive encounter at John Smith Medical Centre. Roseanne was incredibly..
John Smith Medical Centre
Shamael s.
I want to express that this has been an exceptional medical practice. The staff at the reception are truly remarkable and compassionate. A special shout-out to Shakla, who was incredibly supportive,..
John Smith Medical Centre
Tahmina H.
During my initial visit to John Smith surgery after completing online registration, I was greeted by the incredibly supportive receptionist named Bee. She went above and beyond to assist me, guiding..
John Smith Medical Centre
YERRAM S.
Stopped by John Smith Hospital and had a pleasant interaction with the receptionist, Narges. She was incredibly helpful and easy to communicate with. The overall staff seemed friendly and..
John Smith Medical Centre
Talha A.
During my initial consultation at this medical practice, Nurgees proved to be incredibly supportive throughout the entire process. She attentively heard out my concerns and provided thorough, clear..
John Smith Medical Centre
Karthick P.
Professional and courteous front desk staff. Yusra, in particular, stands out for her exceptional friendliness.
John Smith Medical Centre
Faria K.