Hillcrest Surgery
Kate M. 4 years ago • From Google
Bad
Frustrating and endless struggle with healthcare system
Getting a simple triage phone consultation has been an utterly overwhelming ordeal. As a nursing student who understands the immense strain on the NHS, I find it deeply frustrating that doctors - who could potentially reduce unnecessary hospital admissions - aren't taking more proactive steps. I've been forced to repeatedly press the callback button for 10 minutes, only to be informed that the doctor supposedly handling callbacks has no available appointments. How is it possible that all slots vanish within mere minutes of repeated attempts? The receptionist provided me with an ADHD form, which I subsequently returned. When I followed up three weeks later, I was told I'd been referred, but received no explanation from the doctor. I was never offered the option of a self-referral, which could have significantly expedited the process. The constant refrain is simply: call back at 8am. I genuinely cannot comprehend how these doctors manage to sleep at night. COVID is no longer a valid justification for this poor and potentially life-threatening patient experience.
The medical staff at Hillcrest have truly impressed me recently. Diagnostic procedures and specialist consultations have been swift, with clear and timely communication of outcomes. They've..
Hillcrest Surgery
Sue S.
Yesterday's experience was top-notch. The recently installed phone system functioned perfectly, and I was given the choice between an in-person or telephone consultation on the same day. The..
Hillcrest Surgery
Paul W.
Spent countless attempts trying to get my phone set up, making over 100 calls. After waiting 10 minutes on hold, I was simply informed that no appointments were available. Unbelievable. Hillcrest..
Hillcrest Surgery
Peter B.
Every time I contact this medical practice, I anticipate support, not additional anxiety. Today's experience pushed me beyond my limits, and as a result, I've decided to transfer my registration to..
Hillcrest Surgery
J P.
Utterly appalling medical professionals who completely mishandled my case. Initially, I was informed about a potential cancer diagnosis, then shuffled around with incorrect referrals. Dr. Barton..
Hillcrest Surgery
Justin S.
The medical facility is woefully undersized for our community's needs. When I called today, I was informed the earliest telephone consultation available is a full month away. It's utterly baffling..
Hillcrest Surgery
Chris S.
It's an outstanding medical facility. My wife, battling a life-threatening illness, has received exceptional care from this practice. The operations are almost always seamlessly..
Hillcrest Surgery
Kain M.
They completely disregard privacy concerns and seem willing to divulge personal details to any random inquirer without hesitation, which leaves me utterly stunned and deeply disturbed
Hillcrest Surgery
Trish P.
Utterly frustrated. Dealing with a concerning medical issue involving my blood I've undergone two blood tests already, but due to an incorrect vial, I was summoned back this morning at 7:45 am,..
Hillcrest Surgery
gemma p.
The employees are consistently welcoming, but securing a doctor's appointment or even getting through on the phone can be incredibly challenging. I've spent up to an hour dialing from 8am onwards,..
Hillcrest Surgery
zumba B.
Scheduling an appointment here is practically impossible. Spent nearly three-quarters of an hour on hold, only to ultimately abandon the call in frustration.
Hillcrest Surgery
Nina H.
The nursing staff at this facility are top-notch. The physicians are acceptable, assuming you manage to actually consult one, but their recommendations become futile when the front desk staff..
Hillcrest Surgery
Industrial R.
I've been a patient at this clinic for decades, recalling spending ages in the waiting area back when I was a teenager. These days, when I try to call, I'm disconnected after enduring a half-hour..
Hillcrest Surgery
Cathie L.
Exceptional assistance and fantastic attention to detail during my recent visit! Much appreciation!
Hillcrest Surgery
Tara T.
I'm currently undergoing thyroid treatment, with my doctor scheduling a blood test in two months (approaching in a week), and RUH also requesting one. Upon calling to book today, the receptionist..
Hillcrest Surgery
Ollie O.
I was repeatedly informed that appointments are only available if you call at 8am, so I did just that, only to find myself 18th in line. Meanwhile, they're demanding I undergo a thyroid blood test..
Hillcrest Surgery
lorraine c.
Always attentive and eager to hear concerns, this service goes above and beyond by conducting comprehensive investigations. The approach is marked by genuine compassion and careful consideration,..
Hillcrest Surgery
Rachel S.
I had a delightful phone consultation with an incredibly compassionate physician recently. He was so attentive and warm, going above and beyond to provide support. The doctor took ample time to..
Hillcrest Surgery
Maisie S.
I've been a patient at this facility for years, and I'm done with them for good. Struggling with mental health issues and multiple overdoses over the past four years, I've never once received any..
Hillcrest Surgery
Gill R.
Despite an initially uncertain scheduling process, the physician promptly reached out to understand my medical concerns. She attentively heard my symptoms and provided a detailed assessment...
Hillcrest Surgery
Adapted S.