St. Peters Surgery
II
Ivan I. 6 years ago • From Google
Bad
The appointment scheduling system at this medical practice is completely broken. Attempting to book a GP consultation involves a frustratingly convoluted process. When you call to arrange an appointment, you're immediately told they only provide same-day slots and are instructed to phone precisely at 0830. However, when you follow these instructions, you'll encounter nothing but a perpetual engaged tone, which can persist anywhere from a quarter to half an hour. Eventually, should you manage to get through, you'll be placed in a queue. After enduring more waiting, you'll finally reach reception, who will most likely inform you that all same-day appointments have already been allocated. Their suggested alternative is to physically visit the practice first thing in the morning to secure a slot. This approach is utterly impractical for anyone maintaining standard full-time employment without extraordinary scheduling flexibility.
Paul H.