GF

Geraldine F. 4 years ago • From Google

Rating

Bad

Frustrating and impossible medical appointment experience

After enduring a lengthy wait, struggling through multiple recordings and finally reaching someone at 8:20am, I was curtly informed by the receptionist that all appointments were fully booked, suggesting I try again tomorrow at 8am or visit in person. Based on my prior encounters, I know walk-in appointment requests aren't typically accepted. These receptionists desperately need training in basic customer service - don't they realize patients are the reason they have employment? The frustration of repeatedly failing to secure an appointment is so overwhelming that patients are left to continue suffering, completely defeating the purpose of having medical professionals. The situation has clearly worsened since the Dyas Road location shut down, making an already challenging process even more difficult.

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