CC

Clare C. 6 years ago • From Google

Rating

Bad

Frustrating and impossible to book gp appointments

Securing a medical appointment is incredibly challenging. When the phone lines open at 8:30, you're stuck waiting in a queue for quarter of an hour or longer, only to discover all slots have vanished, forcing you to repeat the frustrating process the next day. They might eventually offer a nurse consultation, making you feel like you must be on death's door just to see a doctor! The nurse then schedules a separate GP appointment, which contradicts their earlier claim of no availability. I attempted using the NHS App to bypass the usual interrogation, but predictably encountered "no available appointments". The online consultation process is equally futile - just a symptom questionnaire followed by a reception call instructing you to phone back in the morning to book. Their administrative system desperately needs restructuring, with a clear reminder that younger and middle-aged patients also require healthcare services. I'd gladly accept a video or telephone consultation with a GP, but that seems light-years away. I'm seriously considering switching to a different medical practice.

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