PP

Paradoxjosh P. 4 years ago • From Google

Rating

Bad

Frustrating and ineffective healthcare nightmare

I rang at 0831 and was informed I was in some queue position (an unclear term - 30, 40, 50, 60?). When finally connecting, I was told I'd need a callback. As someone who drives professionally, I can't simply answer calls whenever convenient. Upon calling back, they claimed they'd message the doctor. No further communication followed. E-consultation wasn't an option. It seems these appointments primarily cater to individuals without work commitments who can leisurely wait around. This isn't an isolated incident - my daughter has experienced similar frustrations multiple times in recent weeks. It's completely understandable why patients ultimately resort to emergency departments for issues a GP should handle. The service is absolutely unacceptable.

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