IM

Ivy M. 4 years ago • From Google

Rating

Bad

Frustrating and unhelpful gender identity clinic experience

Why was I removed from the Porterbrook Gender Identity Clinic waiting list when they could retrieve my medical records at any time? Disclosing any mental health concerns would immediately suspend my position on that list until fully addressed. I'm awarding a single star because their service offers minimal assistance, with responses limited to "no", "sorry", or referrals to external organizations that remain inaccessible. I found their attempt to extract an apology from me for expressing legitimate frustrations deeply inappropriate. I'm exhausted by repeated apologies and now understand exactly which questions to avoid to prevent experiencing yet another traumatic interaction with medical professionals who admit their own lack of expertise in providing appropriate prescriptions.

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