Twyford Surgery
Damien M. 6 years ago • From Google
Bad
Frustrating and unhelpful medical appointment system
Getting an appointment at this medical practice is incredibly frustrating. I attempted to schedule a follow-up two weeks before my vacation, but was only offered a slot two days after I return. They couldn't accommodate me during the two weeks prior to my trip. No consideration was given to the urgency or nature of my appointment - the only option presented was to call daily at 8am. This isn't an isolated incident, but a recurring problem every time I try to book a consultation. Their standard approach seems to be offering appointments weeks in the future, which is useless when you're currently unwell, or suggesting daily phone calls that result in a telephone consultation. Despite being an established patient with an ongoing prescription and continuing health concerns, I feel completely unsupported. It's impossible to feel confident in their care. The added stress of navigating their appointment system is overwhelming when you're already dealing with health issues. The sole reason this isn't a zero-star review is that the actual doctor consultation is good - but the administrative process is deeply flawed.
My wife and I have consistently had exceptional encounters at this clinic. They genuinely strive to minimize wait times and the entire team is incredibly friendly. We brought our infant in today..
Twyford Surgery
kmrs j.
Regrettably, this feels like a factory-style medical experience; scheduled consultations are consistently missed, and when you finally meet a physician, the interaction feels hurried and..
Twyford Surgery
Kathy A.
I reached out via email first thing Monday morning regarding medication. The physician responded prior to 9:00am. The prescription was processed and ready for pickup by midday. The service was..
Twyford Surgery
Peter B.
Plenty of room, quite satisfactory.
Twyford Surgery
Luca O.
Getting an appointment here is nearly impossible before 8:05 am. The process of becoming a medical professional would be faster than securing a consultation at this clinic.
Twyford Surgery
Charlotte K.
A warm and compassionate service that I deeply appreciate. Securing my prescription can be challenging due to availability constraints, but Krisy and the medical staff (especially during urgent..
Twyford Surgery
James O.
Scheduling can be challenging during peak times, but overall, I appreciate the staff's approachable and helpful nature.
Twyford Surgery
Darren S.
Getting an appointment here can be challenging, similar to many medical practices. The reception team can be somewhat difficult to navigate. Their online booking system is functional, though not..
Twyford Surgery
damien m.
Getting an appointment at this medical practice is incredibly frustrating. I attempted to schedule a follow-up two weeks before my vacation, but was only offered a slot two days after I return. They..
Twyford Surgery
Alice N.
Terrible reservation process, particularly challenging for working professionals
Twyford Surgery
Darren G.
Absolutely Abysmal Service. They've deliberately engineered barriers that obstruct patient communication. Gone are the days of simple phone scheduling; now you're forced to navigate a web..
Twyford Surgery
SJW S.
Anima's service is exceptional, successfully identifying a skin condition via photo consultation and providing a prescription directly to the pharmacy, eliminating the need for an unnecessary..
Twyford Surgery
Gideon F.
Spent over 30 minutes on hold just to schedule a nurse consultation, and this came after unsuccessfully trying to reach someone by phone at least 10 different times. The entire process was..
Twyford Surgery
Penny C.
The medical professionals handling our surgical procedures have consistently demonstrated exceptional support for my entire family. Their team operates with remarkable efficiency and maintains a..
Twyford Surgery
Miss M.
I attempted to schedule an in-person consultation today for any future date, as recommended by my physician, but was informed this was unfeasible. When I inquired about calling back another day, I..
Twyford Surgery
Daria T.
I've been struggling to schedule an appointment for three consecutive days without any luck. This morning, after spending 45 minutes attempting to connect, I ultimately abandoned my efforts. My..
Twyford Surgery
Sue C.
After enduring an incredibly challenging circumstance where we were essentially abandoned by our previous doctors following 36 years of care, Twyford Doctors Surgery has mercifully welcomed my..
Twyford Surgery
nanna F.
I've been a patient at this practice for three decades, and they've consistently demonstrated exceptional professionalism and helpfulness. I genuinely cannot speak more highly of their services. The..
Twyford Surgery
Francesco P.
I consider Twyford Surgery to be an exceptionally streamlined local healthcare provider with a genuinely compassionate approach. I especially want to express my deepest gratitude to Yvette and..
Twyford Surgery
Petya P.
Incredible surgical experience! Heartfelt gratitude to the entire team - you were absolutely phenomenal!!
Twyford Surgery
Rich H.