Twyford Surgery
Damien M. 6 years ago • From Google
Bad
Frustrating and unhelpful medical appointment system
Getting an appointment at this medical practice is incredibly frustrating. I attempted to schedule a follow-up two weeks before my vacation, but was only offered a slot two days after I return. They couldn't accommodate me during the two weeks prior to my trip. No consideration was given to the urgency or nature of my appointment - the only option presented was to call daily at 8am. This isn't an isolated incident, but a recurring problem every time I try to book a consultation. Their standard approach seems to be offering appointments weeks in the future, which is useless when you're currently unwell, or suggesting daily phone calls that result in a telephone consultation. Despite being an established patient with an ongoing prescription and continuing health concerns, I feel completely unsupported. It's impossible to feel confident in their care. The added stress of navigating their appointment system is overwhelming when you're already dealing with health issues. The sole reason this isn't a zero-star review is that the actual doctor consultation is good - but the administrative process is deeply flawed.
Navigating to my physiotherapy appointment, I was directed to enter through a rear entrance of the facility.
Twyford Surgery
Miss M.
I attempted to schedule an in-person consultation today for any future date, as recommended by my physician, but was informed this was unfeasible. When I inquired about calling back another day, I..
Twyford Surgery
Penny C.
Getting through on the phone early in the day can be a bit slow, but there are typically open slots for appointments. The medical staff, both physicians and nurses, are consistently friendly,..
Twyford Surgery
A D.
The medical professionals provide quality care, but the front desk personnel frequently come across as detached and unresponsive to patient needs. While I wouldn't characterize their behavior as..
Twyford Surgery
mo r.
Terrible service through and through. I was bombarded with calls starting at 8 am and finally got through at 8:30, only to be told that all phone appointments were already fully booked. The..
Twyford Surgery
Andrew R.
Reaching them via telephone might pose some challenges, but they offer a convenient online reservation platform. The medical staff demonstrates professionalism, compassion, politeness, and..
Twyford Surgery
SuccessNinja F.
I contacted their office today due to experiencing chest pain and significant anxiety, and they callously instructed me to ring back tomorrow! This is absolutely unacceptable and represents a..
Twyford Surgery
Francesca R.
The medical professionals like doctors and nurses are exceptionally supportive and compassionate, but the front desk personnel consistently display a terrible attitude that is far from professional...
Twyford Surgery
Francesco P.
I consider Twyford Surgery to be an exceptionally streamlined local healthcare provider with a genuinely compassionate approach. I especially want to express my deepest gratitude to Yvette and..
Twyford Surgery
Luca O.
Getting an appointment here is nearly impossible before 8:05 am. The process of becoming a medical professional would be faster than securing a consultation at this clinic.
Twyford Surgery
Richard L.
The personnel at this facility, both in medical roles and administrative positions, consistently demonstrate warmth and go above and beyond to provide excellent assistance.
Twyford Surgery
Nayan P.
The phone reservation process is utterly frustrating. Echoing other customers' experiences, it's impossible to advance beyond the second position in the waiting line. Digital booking options..
Twyford Surgery
Steve D.
Undoubtedly the most disorganized medical practice I've ever encountered. Their appointment scheduling is an absolute nightmare, forcing patients to either endure wait times exceeding a week or..
Twyford Surgery
Bradley C.
I can't comprehend why some individuals constantly complain. The medical staff here are incredibly kind and supportive. Waiting for an appointment is simply a standard aspect of public healthcare,..
Twyford Surgery
SJW S.
Anima's service is exceptional, successfully identifying a skin condition via photo consultation and providing a prescription directly to the pharmacy, eliminating the need for an unnecessary..
Twyford Surgery
Daria T.
I've been struggling to schedule an appointment for three consecutive days without any luck. This morning, after spending 45 minutes attempting to connect, I ultimately abandoned my efforts. My..
Twyford Surgery
Georgeta L.
I attempted to schedule an appointment via phone today and informed the receptionist that I was unable to complete the online booking due to language barriers. Despite explaining my difficulty, they..
Twyford Surgery
Petya P.
Incredible surgical experience! Heartfelt gratitude to the entire team - you were absolutely phenomenal!!
Twyford Surgery
Steve S.
Getting an appointment at this practice is a nightmare. The front desk personnel are dismissive and arrogantly believe they can assess your medical eligibility through a brief phone conversation...
Twyford Surgery
Julia B.
The new animal appointment service is completely ineffective. I seldom need to book appointments, but when I do want a consultation, their response is terrible. I've been waiting for three hours..
Twyford Surgery
Jean M.