DM

Damien M. 6 years ago • From Google

Rating

Bad

Frustrating and unhelpful medical appointment system

Getting an appointment at this medical practice is incredibly frustrating. I attempted to schedule a follow-up two weeks before my vacation, but was only offered a slot two days after I return. They couldn't accommodate me during the two weeks prior to my trip. No consideration was given to the urgency or nature of my appointment - the only option presented was to call daily at 8am. This isn't an isolated incident, but a recurring problem every time I try to book a consultation. Their standard approach seems to be offering appointments weeks in the future, which is useless when you're currently unwell, or suggesting daily phone calls that result in a telephone consultation. Despite being an established patient with an ongoing prescription and continuing health concerns, I feel completely unsupported. It's impossible to feel confident in their care. The added stress of navigating their appointment system is overwhelming when you're already dealing with health issues. The sole reason this isn't a zero-star review is that the actual doctor consultation is good - but the administrative process is deeply flawed.

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