JB

Jennifer B. 2 years ago • From Google

Rating

Bad

Frustrating and unhelpful medical practice experience

If I could, I would rate this practice well below zero stars. I phoned the medical center seeking an appointment and was informed by the front desk that a physician would contact me, but I needed an actual consultation, not a phone conversation. I waited the following day with no callback, so I rang reception again, only to be told I should dial 111 - something I wouldn't have known without proactively checking. After calling 111, someone collected my information and promised to refer me to the doctor, which they did. I then contacted Eve Hill's reception once more, who claimed the referral made no difference. I'm left wondering why I was instructed to call 111 in the first place. Additionally, I'm unable to use the online booking system as it continuously rejects my login attempts. The sole reason I'm currently stuck with this practice is my pending appointment with an orthopedic surgeon, and I don't want to jeopardize that potential consultation.

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