DS

Dave S. 2 years ago • From Google

Rating

Bad

Frustrating and unpredictable medical appointment system

March 2024 Update Attempted to schedule an appointment through their online 'triage' system, requesting contact after 4:30 PM or the following day. Surprisingly, received a text a few hours later confirming an appointment at 3:10. Do they genuinely believe everyone is unemployed and can instantly drop everything to rush to the medical center? Tried to cancel via the NHS app, but was blocked because the appointment was supposedly within an hour, despite being 2.5 hours away. Had to contact the surgery directly to cancel. It's no wonder patients frequently miss their appointments. Old Review Booking an appointment is utterly futile - 'Press 1 to schedule' leads to an endless queue (potentially 40+ people waiting, with an hour-long wait) only to be told when finally reached that 'no appointments are available, try again another day'? Absolutely absurd. They should simply state the lack of availability in the initial announcement instead of squandering patients' time.

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