PS

Pietro S. one year ago • From Google

Rating

Bad

Frustrating app and account issues drive me away

Their app, the sole convenient method for scheduling appointments, persistently disconnects my account. Coupled with app connectivity problems, I've been forced to re-register on their service roughly 10-20 times, and I've been repeatedly summoned to their location to "verify my identity" on multiple occasions throughout the years. During my most recent call about this issue, I discovered I wasn't even registered as a patient at the practice - a suspicion I'd harbored before. The practice seems unable to explain or understand why this keeps occurring. With no viable solution proposed and these repeated disruptions, it appears this problem will continue. Consequently, I'm compelled to seek care from a different medical provider.

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