Brocklebank Group Practice
JI
Juan I. 2 years ago • From Google
Average
Securing an appointment has become increasingly challenging. Attempting to book online is futile, with the virtual assistant proving completely unhelpful and invariably directing you to contact a specific number 90% of the time. I'm deeply frustrated by promises to contact me about my son's health at a designated time, which consistently go unfulfilled. When I proactively call, I'm not even scheduled for a follow-up call. This pattern has repeated multiple times. Moreover, phone assistance seems pointless when I'm unwell - I want a face-to-face medical consultation where a doctor can physically examine me. Typically, when I'm sick, I simply endure and hope the condition resolves itself, given the absurd waiting times of 30 minutes or more just to potentially secure an appointment. The idea of getting seen the same day seems laughable. I contribute National Insurance precisely to access medical care when and how I need it, not to waste my morning navigating endless phone systems. They desperately need to implement a proper online booking system and eliminate their useless virtual assistant. On a positive note, the staff themselves are genuinely kind, but the appointment booking process is an absolute organizational nightmare.
K F.