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Sephorahofficial S. one year ago • From Google

Rating

Bad

Frustrating app and customer support nightmare

Terrible customer experience across the board. Inefficient operational procedures. Poorly designed technological infrastructure - their mobile application falls short of usability standards and seems untested - forcing constant phone interactions. The automated phone system's voice interface remains outdated. Their customer service lacks standardization and coherent protocols. Inconsistent responses based on which representative you happen to encounter.

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