Beechwood Medical Centre (Dalston)
Aisha B. 4 years ago • From Google
Bad
Frustrating app and gp receptionist nightmare
UPDATE: Contacted the GP on Tuesday to schedule a Thursday appointment. Repeatedly directed to use the app. I informed the receptionist that daily slots open at 8:30am and suggested trying Wednesday. Wednesday at 8:30am, I accessed the app to find only telephone bookings available. I made a booking, noting my need for an in-person consultation. Multiple call attempts throughout the day were unsuccessful. This morning (Thursday), I called to confirm my app booking and emphasize my requirement to see the doctor in person. A different receptionist explained that: a) the app is exclusively for telephone consultations, which wasn't communicated by Tuesday's staff, and patient access previously allowed in-person bookings b) the doctor might call within an hour of the scheduled time c) after reviewing my notes, the doctor would likely request an in-person meeting, but no such appointments were available until next week. Frustrating. This could have been prevented if Tuesday's receptionist had simply stated in-person appointments were unavailable via the app. The app has become a convenient excuse for delivering substandard service. The information provided is inconsistent and wastes time. While I understand a GP receptionist's job isn't simple, providing clear basic information shouldn't be this challenging. Strongly recommend avoiding this GP. I should have heeded my previous experience. PREVIOUS REVIEW This GP mandated booking through the patient access app. I used the app, specifying my appointment details. On the day, I was told the doctor couldn't see me and I needed a nurse. I highlighted that I had clearly specified my booking requirements, but was told the surgery doesn't review notes until the appointment day. I pointed out that it was the day of my appointment. The receptionist suggested a same-day booking in two hours, which was impossible given a) I was at work and b) I had booked a specific time due to limited availability. They insisted the doctor couldn't definitively see me and I would need to rebook with correct specifications, despite my detailed initial booking notes. The app is utterly useless if staff don't even review it. Completely wasted my time.
Absolute zero rating! A complete exercise in futility. The receptionist was incredibly unhelpful, forcefully pushing me to use their app for booking. At 8:30, I checked the app and found zero..
Beechwood Medical Centre (Dalston)
Blessed C.
Beechwood Medical Centre feels like a second home, thanks to the incredibly compassionate Doctors, Nurses, and Receptionists who treat patients with genuine understanding. Despite my complex medical..
Beechwood Medical Centre (Dalston)
gerri s.
Completely unacceptable medical care for my child's health issue. When I initially contacted the office on Friday, they refused to schedule an appointment and instructed me to call back Monday..
Beechwood Medical Centre (Dalston)
Maria P.
This establishment is absolutely terrible. Scheduling an appointment is impossible - they consistently push you to book online, but the earliest available slot is always the next day. Trying to..
Beechwood Medical Centre (Dalston)
Bruna Z.
I cannot endorse this healthcare provider. The personnel display a lack of professionalism and empathy, creating an unpleasant experience.
Beechwood Medical Centre (Dalston)
sara b.
Beechwood Medical Center is an absolutely dreadful general practice. The entire staff, from reception to the doctor, are unprofessional, cold, disrespectful, and chaotic. With only one full-time..
Beechwood Medical Centre (Dalston)
Sam B.
My family and I have been long-time patients at this medical practice, and I can confidently affirm that they consistently deliver top-notch care and service without fail.
Beechwood Medical Centre (Dalston)
Sil B.
I'm genuinely amazed by Dr Nathan, who has consistently supported me throughout my decade-long relationship with this medical practice. I've enthusiastically endorsed this clinic to my local..
Beechwood Medical Centre (Dalston)
xtineenguyen x.
I've been a patient at this clinic for decades, and the front desk staff consistently displays a dismissive and irritable attitude. The physician's approach is equally disappointing, essentially..
Beechwood Medical Centre (Dalston)
Aisha B.
UPDATE: Contacted the GP on Tuesday to schedule a Thursday appointment. Repeatedly directed to use the app. I informed the receptionist that daily slots open at 8:30am and suggested trying..
Beechwood Medical Centre (Dalston)
Folasade A.
I've been receiving care at this medical practice for nearly two decades, and I couldn't be more satisfied with my choice. The level of service is truly outstanding, and throughout my entire..
Beechwood Medical Centre (Dalston)
Louis F.
This surgical procedure manipulates and invalidates women suffering from persistent pain and autoimmune disorders. The medical team questions patients' emotional state when they describe their..
Beechwood Medical Centre (Dalston)
deola a.
I feel compelled to share my experience with this medical practice and their exceptional, compassionate service. During a time when numerous patients have struggled to access healthcare and secure..
Beechwood Medical Centre (Dalston)
Zdenka H.
During my visit to BC, I encountered an exceptional team, specifically Miss Jona and Mr. Marius, who provided outstanding assistance with my online appointment. Their professionalism and warmth were..
Beechwood Medical Centre (Dalston)
Enoch A.
To the Staff at Beechwood Medical Centre I want to convey my sincere gratitude for the exceptional care you consistently provide to me, my loved ones, and the wider community. I am truly thankful..
Beechwood Medical Centre (Dalston)
Folasade A.
Beechwood Medical Centre is an exceptional healthcare provider that I wholeheartedly endorse to anyone seeking personalized medical attention. The Doctor exemplifies professionalism, consistently..
Beechwood Medical Centre (Dalston)
Theresa A.
Stunning procedure, welcoming and attentive staff
Beechwood Medical Centre (Dalston)
Eze I.
The personnel here have consistently demonstrated a positive and supportive attitude throughout my time as a patient. Dr Nathans stands out as particularly accommodating and transparent, maintaining..
Beechwood Medical Centre (Dalston)
Alice S.
Terrible primary care physician. The reception team lacks professionalism, and the doctor displays a dismissive attitude, hastily prescribing antibiotics without conducting a proper examination or..
Beechwood Medical Centre (Dalston)
Ade S.
Beechwood Surgery has completely failed to meet even the most basic expectations of medical care. My encounters with various GP practices pale in comparison to the sheer incompetence I've..
Beechwood Medical Centre (Dalston)
violet a.