Beechwood Medical Centre (Dalston)
Aisha B. 4 years ago • From Google
Bad
Frustrating app and gp receptionist nightmare
UPDATE: Contacted the GP on Tuesday to schedule a Thursday appointment. Repeatedly directed to use the app. I informed the receptionist that daily slots open at 8:30am and suggested trying Wednesday. Wednesday at 8:30am, I accessed the app to find only telephone bookings available. I made a booking, noting my need for an in-person consultation. Multiple call attempts throughout the day were unsuccessful. This morning (Thursday), I called to confirm my app booking and emphasize my requirement to see the doctor in person. A different receptionist explained that: a) the app is exclusively for telephone consultations, which wasn't communicated by Tuesday's staff, and patient access previously allowed in-person bookings b) the doctor might call within an hour of the scheduled time c) after reviewing my notes, the doctor would likely request an in-person meeting, but no such appointments were available until next week. Frustrating. This could have been prevented if Tuesday's receptionist had simply stated in-person appointments were unavailable via the app. The app has become a convenient excuse for delivering substandard service. The information provided is inconsistent and wastes time. While I understand a GP receptionist's job isn't simple, providing clear basic information shouldn't be this challenging. Strongly recommend avoiding this GP. I should have heeded my previous experience. PREVIOUS REVIEW This GP mandated booking through the patient access app. I used the app, specifying my appointment details. On the day, I was told the doctor couldn't see me and I needed a nurse. I highlighted that I had clearly specified my booking requirements, but was told the surgery doesn't review notes until the appointment day. I pointed out that it was the day of my appointment. The receptionist suggested a same-day booking in two hours, which was impossible given a) I was at work and b) I had booked a specific time due to limited availability. They insisted the doctor couldn't definitively see me and I would need to rebook with correct specifications, despite my detailed initial booking notes. The app is utterly useless if staff don't even review it. Completely wasted my time.
Terrible primary care physician. The reception team lacks professionalism, and the doctor displays a dismissive attitude, hastily prescribing antibiotics without conducting a proper examination or..
Beechwood Medical Centre (Dalston)
Neyaz I.
The receptionist is not just discourteous and brusque, but she also demonstrates a remarkable inability to perform her basic job duties effectively.
Beechwood Medical Centre (Dalston)
Ms M.
I'm compelled to share how Dr Nathan has been our family's trusted healthcare provider for an extended period, and we couldn't be more grateful. His approach is consistently professional,..
Beechwood Medical Centre (Dalston)
sara b.
Beechwood Medical Center is an absolutely dreadful general practice. The entire staff, from reception to the doctor, are unprofessional, cold, disrespectful, and chaotic. With only one full-time..
Beechwood Medical Centre (Dalston)
B B.
I've been a patient at this medical practice my entire life, and Dr. Nathan has been absolutely fantastic. My whole family relies on this general practitioner. I cannot recommend them highly enough.
Beechwood Medical Centre (Dalston)
Pamela H.
I've been with this medical practice since 2020, and I can confidently say Dr. Nathans is outstanding. The pharmacist goes above and beyond in her communication, and the reception staff work..
Beechwood Medical Centre (Dalston)
Enoch A.
To the Staff at Beechwood Medical Centre I want to convey my sincere gratitude for the exceptional care you consistently provide to me, my loved ones, and the wider community. I am truly thankful..
Beechwood Medical Centre (Dalston)
samuel n.
Beechwood medical, I want to express my sincere gratitude for the exceptional care you provide in our local area. Your team has consistently amazed me with their professional approach and handling..
Beechwood Medical Centre (Dalston)
Sam B.
My family and I have been long-time patients at this medical practice, and I can confidently affirm that they consistently deliver top-notch care and service without fail.
Beechwood Medical Centre (Dalston)
jack s.
Attempts to contact them fail repeatedly. With the hefty taxes I contribute, I'm frustrated by yet another impersonal digital platform requiring another login. The bureaucracy feels pointless, and..
Beechwood Medical Centre (Dalston)
Holly M.
I anticipate challenges with scheduling and accessing care at a general practice, but the team at Beechwood has consistently demonstrated a level of discourtesy that goes beyond typical..
Beechwood Medical Centre (Dalston)
deola a.
I feel compelled to share my experience with this medical practice and their exceptional, compassionate service. During a time when numerous patients have struggled to access healthcare and secure..
Beechwood Medical Centre (Dalston)
Abda A.
Medical professionals consistently disregard patient concerns and fail to provide attentive care.
Beechwood Medical Centre (Dalston)
Safiya A.
I despise visiting my general practitioner or hospital, and whenever I genuinely require medical attention, I'm consistently denied proper treatment. The doctor is perpetually distracted by his..
Beechwood Medical Centre (Dalston)
Aki A.
Dr Nathan views patients as cash opportunities rather than individuals requiring genuine medical assistance. Purely motivated by financial gain! The Beechwood Medical Centre is an utterly..
Beechwood Medical Centre (Dalston)
ozlem k.
Absolutely dreadful service... whenever I attempt to schedule an appointment or connect with staff, I dial at 8am and endure endless waiting, only to be told no slots are available or promised a..
Beechwood Medical Centre (Dalston)
Chrissy J.
This practice truly stands out as the most exceptional one I've experienced. The staff are remarkable. However, Dr. Nathan is the real highlight! He has demonstrated incredible empathy and genuine..
Beechwood Medical Centre (Dalston)
Oscar C.
Compassionate medical staff and front desk personnel who, considering the current financial constraints of the National Health Service, are truly performing heroic work!
Beechwood Medical Centre (Dalston)
shane a.
I've noticed you didn't include the actual review text to be rewritten. Could you please provide the customer review you'd like me to rephrase?
Beechwood Medical Centre (Dalston)
Chanel B.
The quality of this establishment has seriously deteriorated lately. They're using covid as a convenient justification for everything. When you call, you're stuck listening to an automated message..
Beechwood Medical Centre (Dalston)
Alice S.