Beechwood Medical Centre (Dalston)
AB
Aisha B. 4 years ago • From Google
Bad
UPDATE: Contacted the GP on Tuesday to schedule a Thursday appointment. Repeatedly directed to use the app. I informed the receptionist that daily slots open at 8:30am and suggested trying Wednesday. Wednesday at 8:30am, I accessed the app to find only telephone bookings available. I made a booking, noting my need for an in-person consultation. Multiple call attempts throughout the day were unsuccessful. This morning (Thursday), I called to confirm my app booking and emphasize my requirement to see the doctor in person. A different receptionist explained that: a) the app is exclusively for telephone consultations, which wasn't communicated by Tuesday's staff, and patient access previously allowed in-person bookings b) the doctor might call within an hour of the scheduled time c) after reviewing my notes, the doctor would likely request an in-person meeting, but no such appointments were available until next week. Frustrating. This could have been prevented if Tuesday's receptionist had simply stated in-person appointments were unavailable via the app. The app has become a convenient excuse for delivering substandard service. The information provided is inconsistent and wastes time. While I understand a GP receptionist's job isn't simple, providing clear basic information shouldn't be this challenging. Strongly recommend avoiding this GP. I should have heeded my previous experience. PREVIOUS REVIEW This GP mandated booking through the patient access app. I used the app, specifying my appointment details. On the day, I was told the doctor couldn't see me and I needed a nurse. I highlighted that I had clearly specified my booking requirements, but was told the surgery doesn't review notes until the appointment day. I pointed out that it was the day of my appointment. The receptionist suggested a same-day booking in two hours, which was impossible given a) I was at work and b) I had booked a specific time due to limited availability. They insisted the doctor couldn't definitively see me and I would need to rebook with correct specifications, despite my detailed initial booking notes. The app is utterly useless if staff don't even review it. Completely wasted my time.
Arif K.