JJ

Jk J. 2 years ago • From Google

Rating

Bad

Frustrating app and terrible healthcare experience

Over half a year, the patient access app has been completely useless, showing zero available appointment slots. To schedule anything, you're forced to call precisely at 8 am and endure a 30-minute hold. The surgical department's referral system is abysmal, with doctors seemingly reluctant to connect patients with specialists. Walk-in blood tests at the hospital, which were standard before COVID, have been discontinued. Now, surgical departments are scheduling blood test appointments with a ridiculous two-week delay. The NHS is clearly deteriorating rapidly. I'm genuinely concerned about how they'll manage new asylum seekers when they're already struggling to provide basic care for existing nationals.

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