Tilehurst Village Surgery
JT
John T. 2 years ago • From Google
Poor
I initially felt hopeful about the surgical procedure, but during the application process, I was repeatedly denied three times due to not checking an irrelevant box in their system. I presumed this was simply typical bureaucratic inefficiency and tried to move forward. Unfortunately, my very first scheduled appointment was abruptly cancelled less than an hour before the meeting, while I was already traveling through rainy conditions. Upon arriving at their office, they made no effort to reschedule and instead instructed me to contact them and arrange a new time myself. Additionally, a specific task they had requested could not be completed because the designated nurse was unavailable, despite this task being their own explicit requirement. Ultimately, I wasted two hours and spent unnecessary bus fare. Despite these frustrations, I'm willing to give the team another chance and will be meticulously detailed in all future interactions, as they seem to lack effective internal communication and fail to review patient profiles thoroughly before making decisions.
Sam B.