CW

CAM- WHILEY9 months ago

Rating

Bad

  • Appointment

    Poor
  • Reception

    Bad
  • Cleanliness

    Poor
  • Care

    Average
  • Respect

    Average
  • Seen On Time

    Bad

Frustrating appointment scheduling experience

I've been consistently frustrated with scheduling appointments for my son at this practice. It seems impossible to book in advance - they only offer same-day slots, which are invariably gone by the time I get through. I've spent countless hours on hold, often as the first caller in the queue, yet still waiting endlessly. Today, I've been caller number one for over 12 minutes. One can't help but wonder if the staff are taking frequent tea breaks instead of answering the phone. This isn't a new problem; it's been a persistent issue for years now. The whole system feels inefficient and inconsiderate to patients' needs and time.

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