St Lukes Primary Care Centre
AI
Alyesha I. one year ago • From Google
Bad
I found the administrative processes quite frustrating. To access any services, you need to call during very limited windows and compete with many others for appointment slots. I received correspondence from the surgery containing information from the hospital about medication I should be taking. However, the surgery will not dispense this until it has been formally prescribed by them. This requires calling during those same narrow time slots, potentially securing an appointment that might be needed elsewhere, only to have them prescribe something a hospital clinician has already indicated I need. The logic of this approach seems unclear, and it differs significantly from how other practices I have attended operate. The process appears to create unnecessary additional steps for all parties involved. In a subsequent interaction, I received a message advising that further testing was recommended and asking me to contact the surgery to arrange it. When I called, the staff member suggested booking this several months ahead and declined to specify what the test would involve. They would not clarify the purpose or nature of the test I was being asked to arrange. When I questioned this, I was directed to visit the surgery in person to request printed information, which was presented as standard procedure. This approach seems unusual compared to other practices I have experienced. The administrative structures at this practice feel unnecessarily complicated, and there appears to be an expectation that these arrangements are routine. My experience at other surgeries has been notably different.
Linda L.