RM

Ray M. one year ago • From Google

Rating

Average

Frustrating appointment system: App fails, calls drag

I've been utterly frustrated with this online appointment system. The app mysteriously ceases to accept submissions after 10 AM, leaving users in a bind. When attempting to book via phone, one is subjected to an interminable wait, often exceeding an hour. The irony is palpable as the hold message repeatedly suggests using the app for appointments – the very app that's rendered useless at this point. I found myself trapped in a Kafkaesque nightmare, stuck as "next in line" for an agonizing 20 minutes, having already endured 25 minutes of waiting. The entire ordeal consumed 45 precious minutes of my day, with nothing to show for it. This system seems designed to test the limits of human patience, and it's failing spectacularly.

Other reviews for Canberra Old Oak Surgery