Trinity Medical Centre
Cj S. one year ago • From Google
Average
Frustrating appointment system fails patients completely
I've discussed this surgical practice with numerous individuals. The medical care appears top-notch when accessible. However, their appointment system is the most ridiculous I've encountered. My tenant is currently struggling to secure a doctor's appointment, and their system simply fails to accommodate his needs. In one instance, they scheduled an appointment but neglected to inform him. He was unprepared for the call and unable to answer while at work. To schedule a routine appointment, you go online and seemingly book an appointment. But it's not truly an appointment. You're actually requesting someone to arrange an appointment for you. And even then, there's no guarantee they'll contact you to confirm. Eventually, someone might schedule the appointment, and you're left hoping it falls on a suitable day and time, and that they actually communicate the booking to you. From conversations with others, they seem absolutely convinced this system is efficient. I, however, cannot discern any logic or advantage. What I observe is frustration among my tenant and others I've spoken with. Initially, workers can't simply accept arbitrary bookings made by someone unfamiliar with their circumstances. When a random appointment is scheduled without notification, some individuals (like a bus driver) may be unable to answer the phone, thus missing the appointment and receiving a critical note in their patient file. The only apparent logic is ensuring the appointment matches the correct clinician. But realistically, most people need to negotiate a suitable date and time around their hectic work and family commitments. My recommendation: maintain the appointment request system to allocate to the correct clinic, but then send a message to the patient stating their request has been assigned to a clinician, asking them to call and book a mutually convenient date and time. Personally, I believe the receptionists (or "call navigators," though they seem more like treatment delayers due to protocol) should be able to book appointments as they previously did. Some additional training in clinic identification would resolve many issues.
This medical facility is absolutely terrible. The staff at the front desk and the physician were incredibly unprofessional and dismissive. As someone who relies on insulin, I found the process of..
Trinity Medical Centre
Joanne H.
Utterly unbelievable, a two-week wait for a phone consultation only to have them falsely mark it as completed without any actual call taking place. Steer clear of this service at all costs, as..
Trinity Medical Centre
Amy-Louise S.
I had a phone conversation with Melanie regarding registering as a patient, and her demeanor was exceptionally pleasant. This interaction left me with a highly positive initial perception of the..
Trinity Medical Centre
Sala K.
Incredibly frustrated with the phone staff's attitude and their condescending communication style. I've been attempting to schedule a doctor's appointment for almost three months, and I'm still..
Trinity Medical Centre
Irene G.
The reception staff are incredibly compassionate and accommodating, and the medical professionals who have treated me have consistently demonstrated both care and expertise. They're currently..
Trinity Medical Centre
Mariama G.
I'm deeply frustrated with Trinity medical centre. I experienced adverse reactions to my medication, attempted to schedule an appointment, yet received no text confirming the details. Today, I got a..
Trinity Medical Centre
Adriana F.
The pre-pandemic era was far superior. Since COVID-19 hit, they've overhauled their entire approach, and I'm completely baffled by the changes. The entire process has become needlessly complex and..
Trinity Medical Centre
Glenn C.
Inadequate parking facilities and unhelpful front desk personnel. Recommend allocating additional time before your scheduled visit to account for potential delays.
Trinity Medical Centre
Emily _.
Despite having numerous staff at the reception, they appear completely incompetent. My physician advised me to coordinate with the receptionist to obtain an online access code for repeat..
Trinity Medical Centre
Ella H.
My wife received news of a liver tumour from DR rayaan shaikh. We've been pursuing investigations into her symptoms for an extended period, consistently having to chase down information. Opting for..
Trinity Medical Centre
Immy I.
Steer clear if possible. The medical professionals themselves are competent, but getting past the initial administrative staff is a challenge. The front desk and triage personnel demonstrate..
Trinity Medical Centre
Anna A.
I experienced exceptional assistance through the after-hours medical support. The NHS 111 Service rapidly arranged an appointment, and I was seen in under 60 minutes after making the initial..
Trinity Medical Centre
Dan B.
I've attempted to call a staggering 47 times on Friday and another 32 times today, and each time the phone just continues to ring endlessly. With so many individuals seeking employment, how is it..
Trinity Medical Centre
Man-Mallet M.
Handled my sick toddler promptly during the scheduled hour-long visit. The medical team was courteous and competent. However, the clinic's main entrance was absolutely disgusting - completely..
Trinity Medical Centre
Karolina A.
Extremely poor level of service and attention to detail, falling far below acceptable professional standards.
Trinity Medical Centre
David R.
I brought my son in after he sustained a head injury, and we were directed to this clinic by the 111 helpline. The front desk staff greeted us warmly and courteously. The physician who examined my..
Trinity Medical Centre
Wassim A.
Each visit has been nothing short of outstanding. From the incredible staff to the compassionate nurses and skilled doctors, my experiences have been consistently remarkable. My sincere appreciation..
Trinity Medical Centre
Jake M.
Warm and efficient staff at the front desk were incredibly accommodating during my after-hours visit. Greatly appreciated their helpfulness!
Trinity Medical Centre
Diane H.
Absolute garbage. Incapable of handling even the most basic tasks. 😫 Steer clear of this establishment. A private general practitioner is definitely the better option.
Trinity Medical Centre
Karen L.
Fresh to this medical practice, I've encountered nothing but pleasant interactions, whether through telephone communication or in-person consultations.
Trinity Medical Centre
Mohamed H.