The Jenner Practice
Chantelle G. 3 years ago • From Google
Bad
Frustrating appointment system for autistic patients
Absolutely frustrating appointment setup and abysmal customer service from the front desk. The record-keeping is subpar, with delayed and sometimes missing test results crucial for medical investigations. There's a clear lack of understanding and support for Autistic patients, with my son constantly struggling to secure appointments. The practice needs to modernize its booking system and join the 21st century. Why can't appointments be scheduled online? The strict calling window should be reserved for urgent and same-day consultations only. Being told to call at 8 and failing to get through, then finding no availability even for future dates at 8:30 is unacceptable. What about mentally ill, disabled, or elderly patients who must endure this ordeal? Don't the GPs use diaries? Can't receptionists manually record appointments if technology fails? It's mind-boggling. What explains the continuous neglect of local patients? The negative reviews speak volumes. Generic, robotic responses to complaints are utterly unhelpful. I used to enthusiastically recommend this practice based on excellent care a decade ago, but now I wouldn't. They seem more focused on administering questionable vaccines without proper follow-up on potential side effects like illness, breathing difficulties, and circulatory issues. Patients aren't calling for entertainment; they genuinely need medical attention. It's time to shape up!
I consider myself fortunate to have my family registered with this medical center. Every member of the team - from the front desk staff to the midwives and doctors - has been outstanding in their..
The Jenner Practice
Robert S.
Dr. Thompson and his team provide top-notch dental care with exceptional skill and friendliness. The practice runs smoothly, and the staff goes above and beyond to ensure patient comfort and..
The Jenner Practice
Demi C.
I couldn't ask for a more exceptional medical practice. Dr Etok demonstrates incredible compassion and expertise in her work. The reception staff have consistently been friendly and supportive ever..
The Jenner Practice
Sarah A.
The clinician I saw was absolutely wonderful, and I really appreciated their approach. It can sometimes feel daunting discussing certain health matters, but they made me feel completely at ease...
The Jenner Practice
Sarah S.
I am very satisfied with this practice. The online submission system functions effectively, and responses to submissions are typically received the same day. The remote consultations I have..
The Jenner Practice
Iris O.
My recent experience at the practice has been excellent. The clinician I saw was approachable and communicative, and I felt genuinely heard throughout the appointment. They responded promptly to my..
The Jenner Practice
Luke
Unfortunately, it seems that my negative review for this practice is being blocked. If possible, I would recommend choosing a different one.
The Jenner Practice
Maxaros987 M.
I reached out to schedule appointments at 8:00 AM and was told doctors would contact me between 9:00 and 9:30. However, no calls came through. I ended up wasting an hour and a half waiting around..
The Jenner Practice
Iris P.
I've held off on writing a review, initially giving the practice some leeway considering the challenges posed by the pandemic. However, after being a patient at the Jenner Practice for several..
The Jenner Practice
G O
I am concerned. Just after reporting serious breaches of duty of care to the relevant authorities, I have noticed a bizarre and unusual surge in positive reviews in recent months, which differs..
The Jenner Practice
Geraldine M.
This is absolutely the most exceptional practice I've encountered. The actors and staff are phenomenal. They've consistently exceeded my expectations without fail. 10 stars out of 5. I previously..
The Jenner Practice
Matthew A.
I would award zero stars if possible. Upon registering at the Jenner practice in February 2020, I was instructed to wait in the reception area. After nearly three-quarters of an hour, I was informed..
The Jenner Practice
B U.
I was summoned for a scheduled visit. Instructed to arrive at 11 o'clock. Double-checked my appointment at the reception counter at 10:55. Had my blood pressure measured, then remained seated for 40..
The Jenner Practice
A J.
After waiting in line for almost a quarter of an hour, I finally reached a receptionist to discuss the "mygp" app and question why I was linked to "The Jenner" when it's not even my registered..
The Jenner Practice
Dee C.
I had my initial diabetic consultation with Nurse Kate at The Jenner Practice today. I truly hope more healthcare professionals could match her standard of care. Her communication is exceptional,..
The Jenner Practice
Pascale S.
The digital platform is utterly useless. Have we lost the ability to interact with actual people? Where's the human touch? The process of obtaining a recurring medication prescription seems..
The Jenner Practice
SM S.
Among all the medical practices I've been associated with, this one stands out as the least pleasant. There's a receptionist at this surgery who I can only characterize as demonic incarnate. I..
The Jenner Practice
Rhiannon D.
The personnel here, both administrative and medical, are incredibly welcoming and quick to address any concerns. They consistently demonstrate excellent communication and attentiveness.
The Jenner Practice
Bea H.
Got our second coronavirus immunization recently, and the experience was top-notch. Everything was perfectly coordinated and ran smoothly.
The Jenner Practice
Kumar K.
The front desk staff consistently demonstrate exceptional politeness, professionalism, and a willingness to assist, whether communicating via telephone or in person. My medical care was provided by..
The Jenner Practice
Helen W.