Little Chalfont Surgery
HL
Hannah L. 3 years ago • From Google
Bad
The medical staff here are delightful, but only if you can manage to actually communicate with them. Their appointment scheduling system is incredibly frustrating. You're limited to either receiving a physical letter through your letterbox - which is absurd given my location in Amersham - or using their so-called 'econsult' system, which is completely useless. It bombards you with countless unnecessary questions, and after laboriously completing the form, you're expected to wait up to 48 hours before receiving any response. Whatever happened to simply calling and booking an appointment? What purpose do the receptionists even serve? And when you do attempt to call, they dismissively tell you to ring precisely at 8:30 when they open, which is ridiculous since not everyone needs medical attention first thing in the morning. It's no surprise the hospitals are overcrowded with such a dysfunctional approach to patient care.
Josephine V.