Woodhouse Medical Practice
6 years agoنويد م. 7 years ago • From Google
Bad
Frustrating appointment system makes booking nearly impossible
The telephone appointment booking system is frustrating. I've recently relocated to the area and attempted to schedule an appointment for my son. When calling early in the morning, I was advised to ring back in the afternoon because morning slots were already fully booked, despite calling at the earliest opportunity. When I questioned why afternoon appointments couldn't be booked during morning hours, I was told that afternoon booking lines only open in the afternoon. This seems like an inefficient arrangement. Calling in the afternoon results in being told that all appointments for that day are taken. It took a month of attempting to secure an appointment, and when I visited the practice in person, I discovered they close at midday for lunch. The current appointment system appears to need significant revision. I would rate this experience extremely poorly if given the option.
Woodhouse Medical Practice
6 years agoDear Sir/Madam, Apologies for the late reply. We a very sorry to hear you have had a frustrating experience. We operate an on the day booking system for patients who need to be seen on the day / Urgent. We open our phone lines at 8:30am daily, as you can imagine we have a large volume of calls at that time and a maximum of 4 staff manning the phone lines. We have a system to make it fair to all patients where we can book so many pre bookable appointments with some blocked for on the day appointments which release on that day at 7:30am and then some at 1:30pm. We do pre book 1 week in advance but are sometimes able to book even for the next day / day after and so on. As a practice we have 8300+ patients and a great demand for on the day appointments which we simply cant accommodate to everyone. We will however try our best in fitting extra/urgent appointments in if we see fit to do so. If we cant we can always signpost and book into other services: Walk in centres, pharmacies and our Local Hubs. We do however appreciate your feedback and are always welcoming ideas for change from our patients. We hope this information helps you. Kind regards WMP
Today I tried to make an appointment as instructed by my excellent doctor whose availability is irregular. The recalcitrant receptionist told me he could not prebook (his word) an appointment but I..
Woodhouse Medical Practice
Shaima A.
I am very satisfied with my general practice experience. The healthcare professional I see is considerate, supportive, and consistently communicates in a clear and understandable manner. I feel at..
Woodhouse Medical Practice
Name S.
This medical practice has been a disappointing experience. The telephone system requires extended waiting periods before anyone responds, and the calls frequently disconnect before reaching anyone.
Woodhouse Medical Practice
Walid S.
This is a really good clinic with excellent service that I'm very pleased with. The clinical staff provided great care and support. I particularly appreciated the friendly and helpful approach from..
Woodhouse Medical Practice
Quratulain A.
This is one of the best medical practices I have encountered in the UK. From the reception staff through to the clinical team, everyone demonstrates helpfulness and a cooperative approach. I would..
Woodhouse Medical Practice
Matiur R.
The team appears well-organised and friendly. I felt welcomed during my visit.
Woodhouse Medical Practice
Steven E.
The practice maintains a clean and hygienic environment with polite staff members. The clinical team has been very supportive and attentive, and I have found no issues with the service provided.
Woodhouse Medical Practice
Saff J.
This healthcare professional is a perfect example of someone who is fantastic, professional, reassuring and genuinely lovely. Wow.
Woodhouse Medical Practice
Grace A.
I am writing to lodge a formal complaint regarding concerns about the reception experience during a recent visit to your practice. My family member, who was experiencing significant discomfort, had..
Woodhouse Medical Practice
Don D.
Excellent medical facility that has provided outstanding care for my entire family. I have been very satisfied with my experience here and would recommend this practice highly.
Woodhouse Medical Practice
Kirsty D.
I had a very negative experience at this surgery. A pregnant patient was left without proper antenatal care arrangements. After waiting two weeks for a midwifery appointment, she attended on the..
Woodhouse Medical Practice
Sayidati L.
I am very grateful to the team at the medical practice, particularly the clinical staff members I consulted with. However, I must especially thank the two kind and considerate people working at..
Woodhouse Medical Practice
Yohana T.
I called earlier today to request a replacement inhaler for my child. When my call was answered, I felt the receptionist was not listening carefully to what I was explaining and came across as..
Woodhouse Medical Practice
郭洋 郭.
The service experience was disappointing due to an unhelpful demeanor, lack of patience, and inefficient handling of procedures.
Woodhouse Medical Practice
taman b.
Excellent healthcare provider. No issues to report.
Woodhouse Medical Practice
Lizzie B.
The reception staff have been consistently unhelpful during phone calls. The clinical team members have similarly not provided a positive experience.
Woodhouse Medical Practice
FATIMA B.
The team appears to assume that calls are for non-urgent matters. They are unhelpful and seem to rush through interactions. When you contact them early, you face delays, and upon describing your..
Woodhouse Medical Practice
نويد م.
The telephone appointment booking system is frustrating. I've recently relocated to the area and attempted to schedule an appointment for my son. When calling early in the morning, I was advised to..
Woodhouse Medical Practice
Gnasha M.
The clinical staff at this practice are consistently approachable and provide appropriate care for patients' health concerns. The majority of reception team members are courteous and supportive,..
Woodhouse Medical Practice
Merry Y.
We have repeatedly received letters requesting that we register with a different practice due to our address. However, our current registered address is a care facility address, as we are..
Woodhouse Medical Practice
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