Woodhouse Medical Practice
6 years agoنويد م. 7 years ago • From Google
Bad
Frustrating appointment system makes booking nearly impossible
The telephone appointment booking system is frustrating. I've recently relocated to the area and attempted to schedule an appointment for my son. When calling early in the morning, I was advised to ring back in the afternoon because morning slots were already fully booked, despite calling at the earliest opportunity. When I questioned why afternoon appointments couldn't be booked during morning hours, I was told that afternoon booking lines only open in the afternoon. This seems like an inefficient arrangement. Calling in the afternoon results in being told that all appointments for that day are taken. It took a month of attempting to secure an appointment, and when I visited the practice in person, I discovered they close at midday for lunch. The current appointment system appears to need significant revision. I would rate this experience extremely poorly if given the option.
Woodhouse Medical Practice
6 years agoDear Sir/Madam, Apologies for the late reply. We a very sorry to hear you have had a frustrating experience. We operate an on the day booking system for patients who need to be seen on the day / Urgent. We open our phone lines at 8:30am daily, as you can imagine we have a large volume of calls at that time and a maximum of 4 staff manning the phone lines. We have a system to make it fair to all patients where we can book so many pre bookable appointments with some blocked for on the day appointments which release on that day at 7:30am and then some at 1:30pm. We do pre book 1 week in advance but are sometimes able to book even for the next day / day after and so on. As a practice we have 8300+ patients and a great demand for on the day appointments which we simply cant accommodate to everyone. We will however try our best in fitting extra/urgent appointments in if we see fit to do so. If we cant we can always signpost and book into other services: Walk in centres, pharmacies and our Local Hubs. We do however appreciate your feedback and are always welcoming ideas for change from our patients. We hope this information helps you. Kind regards WMP
Excellent medical facility that has provided outstanding care for my entire family. I have been very satisfied with my experience here and would recommend this practice highly.
Woodhouse Medical Practice
Sayidati L.
I am very grateful to the team at the medical practice, particularly the clinical staff members I consulted with. However, I must especially thank the two kind and considerate people working at..
Woodhouse Medical Practice
Azeb H.
After finishing a night shift at 12:30, I discovered my son was unwell and unable to attend school, experiencing a severe headache and persistent chest cough. I contacted the practice at 9:10 to..
Woodhouse Medical Practice
Lisa J.
The practice maintains excellent cleanliness standards, and the team members are consistently welcoming and professional. This surgery has provided care to multiple generations of my family, and we..
Woodhouse Medical Practice
Yanhong L.
This is the finest general practice experience I have had in the United Kingdom!
Woodhouse Medical Practice
Steve C.
Recently attended an appointment with my partner for an initial vaccination. The visit was well-coordinated with clear directional flow throughout the facility and the team members were welcoming..
Woodhouse Medical Practice
Dashni M.
Everything has been satisfactory.
Woodhouse Medical Practice
Merry Y.
We have repeatedly received letters requesting that we register with a different practice due to our address. However, our current registered address is a care facility address, as we are..
Woodhouse Medical Practice
leona j.
Outstanding team with impressive expertise and clear communication
Woodhouse Medical Practice
taman b.
Excellent healthcare provider. No issues to report.
Woodhouse Medical Practice
Ian B.
Excellent personalised care, hygienic facilities and a welcoming local atmosphere.
Woodhouse Medical Practice
نويد م.
The telephone appointment booking system is frustrating. I've recently relocated to the area and attempted to schedule an appointment for my son. When calling early in the morning, I was advised to..
Woodhouse Medical Practice
Quratulain A.
This is one of the best medical practices I have encountered in the UK. From the reception staff through to the clinical team, everyone demonstrates helpfulness and a cooperative approach. I would..
Woodhouse Medical Practice
Anna Z.
As far as NHS GP clinics go, this is one of the best ones I have used. The clinical staff demonstrate genuine competence and expertise in their roles. The nursing team are particularly skilled and..
Woodhouse Medical Practice
Walid S.
This is a really good clinic with excellent service that I'm very pleased with. The clinical staff provided great care and support. I particularly appreciated the friendly and helpful approach from..
Woodhouse Medical Practice
Saff J.
This healthcare professional is a perfect example of someone who is fantastic, professional, reassuring and genuinely lovely. Wow.
Woodhouse Medical Practice
Tomos R.
Excellent service provided. I managed to secure an appointment the same day and was attended to at the scheduled time without experiencing the lengthy waiting periods that have been common at other..
Woodhouse Medical Practice
郭洋 郭.
The service experience was disappointing due to an unhelpful demeanor, lack of patience, and inefficient handling of procedures.
Woodhouse Medical Practice
mana a.
The practice did not provide the level of support I was hoping to receive.
Woodhouse Medical Practice
Kirsty D.
I had a very negative experience at this surgery. A pregnant patient was left without proper antenatal care arrangements. After waiting two weeks for a midwifery appointment, she attended on the..
Woodhouse Medical Practice
Don D.