CS

Carol S. 6 years ago • From Google

Rating

Average

Frustrating appointment system needs urgent improvement

I prefer to maintain continuity with the same general practitioner when possible, but frequently encounter challenges when scheduling. Attempting to book an appointment often results in being told to call back, and when I try at 8am, the lines are consistently busy. After finally getting through, usually around five minutes past the hour, I discover all available slots have been taken, forcing me to repeat the process the next day. This can be quite exasperating, and occasionally, a few staff members seem less than accommodating. Ultimately, I believe their current appointment system requires significant improvement.

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