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Adam D. 8 years ago • From Google

Rating

Bad

Frustrating appointment system ruins patient experience

I've been a patient at High Street Surgery since childhood, but over the past year and a half, securing an appointment has become incredibly frustrating. Attempting to call at 8am results in unanswered phones or perpetually engaged lines, and after spending hours trying to connect, you'll find all available slots have already been claimed. While the actual medical consultation is satisfactory, the appointment booking process is unnecessarily complicated and stressful. Surely, with today's technology, there should be a more efficient method for scheduling appointments. I'm seriously considering finding a different medical practice that offers a more streamlined booking system.

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