SC

Si C. 3 years ago • From Google

Rating

Poor

Frustrating appointments and endless waiting times

Scheduling an appointment here is incredibly challenging. Calling invariably means being stuck in a seemingly endless hold queue, with the automated system claiming I'm first in line for over 20 minutes, only to be disconnected or unexpectedly transferred to another number. It would be immensely helpful if they could provide clear guidance about which extension corresponds to specific appointment types before requiring such lengthy waits. While they claim to have an online booking system, the registration process is paradoxical - you must register in person at the surgery, which defeats the entire purpose of online booking. Waiting periods to see a general practitioner can stretch beyond a fortnight. I want to emphasize that I don't hold the staff or the medical practice responsible for these frustrations. It's evident that systematic underfunding by government administrations has progressively eroded the quality of healthcare services.

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