Riverside Medical Centre

Absolute worst medical facility I've encountered. Endured 11 days of waiting for crucial medication, with 5 days of complete radio silence as no one bothered to check emails. When I personally..

Struggling to schedule a visit, but their cousins are great.

If I resided in Castleford, I wouldn't select this medical practice. The receptionists act like they're physicians and give misleading information. When you inquire about a specific doctor's..

Incredible, this medical facility misplaced my appointment details and completely lost all of my personal health documentation.

Getting a booking at this place is a nightmare. You waste nearly an hour on the phone starting first thing in the morning, only to discover they have zero availability.

Would give zero rating to these physicians if possible, but the system won't let me! This is completely unacceptable! Trying to book appointments is impossible - there are never any slots available..

Absolutely dreadful. Scheduling a doctor's visit here is impossible. I've been unable to secure a single appointment despite being registered for more than twelve months.

Welcoming and helpful employees who consistently go out of their way to assist customers

Every time I try to schedule a visit, it's impossible. The waiting room is always packed, and you're guaranteed to spend roughly two hours just sitting around doing nothing.

Medical practice is a complete disaster. They only handle phone consultations, refuse face-to-face appointments, and the reception staff are incredibly unhelpful. It's no surprise patients are..

I met with Bernie for a medication consultation, and she was incredibly personable, professional, and supportive. I shared my concerns about a medication that was causing unwanted side effects and..

Over the last twelve months, I've experienced fragmented medication refills, poor interdepartmental and physician communication, unaddressed urgent requests, and consistent difficulty reaching..

I've been coming to this medical practice for nearly two decades, with my children also receiving ongoing treatment. The reception team is exceptional - they're consistently helpful and endure..

Hanging around pointlessly for three whole hours since morning, only to watch late arrivals waltz in at 12:30 and get immediate treatment within minutes is completely unacceptable. The wait time is..

Tried to schedule a medical consultation for my child today, and the clinic's response was completely unhelpful. When I explained my son's health concerns, they dismissed me, suggesting I wait until..

Scheduling a consultation requires an excruciatingly long wait, often extending beyond twelve months. Absolutely unbelievable.

You call first thing in the morning at 8:00am and immediately find yourself stuck in a queue with roughly 30 other callers. After waiting for approximately half an hour to speak with someone, you're..

I've been attempting to contact the surgery since 1:30 PM, and now it's 2:24 PM. The facility is shut down for staff training, contrary to Google's information, and won't reopen until 6:00 PM.

Absolutely top-notch surgical team that I've encountered. Every single aspect of their service is impeccable, and I have zero complaints. Truly exceptional.

From 8am-9am: Phone wait times exceed an hour with no clarity on queue status or estimated wait duration. Appointment scheduling calls appear limited to 8am to 10:30am window. By 9am: Attempted..