MR

Megan R. 3 years ago • From Google

Rating

Poor

Frustrating appointments and unhelpful receptionists everywhere

The appointment scheduling system at this practice is absolutely ridiculous. Being restricted to a mere three-hour window between 7-10 is incredibly inconvenient, especially for working professionals. If you happen to miss this narrow timeframe, their response is to coldly direct you online or dismiss your attempts to book in person. It seems they're completely incapable of providing basic appointment management. The reception staff are consistently unhelpful and discourteous, whether you interact with them in person or over the phone. I've never experienced a single positive interaction with them. Without doubt, these are the most unprofessional receptionists I've encountered at any medical practice. In contrast, the actual GPs I've seen have been compassionate and supportive.

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