Oak Tree Surgery | Meddygfa Coed Derw
CL
Connor L. 5 years ago • From Google
Great
The medical practice generally offers excellent doctors and nursing staff, but their current appointment scheduling process is incredibly frustrating. Their blanket policy of not allowing in-person appointment bookings seems impractical and rigid. I experienced this firsthand during a recent visit: while at the surgery at 8:10 AM for a blood test, I found myself in an area with no mobile signal and needed to book a doctor's appointment. Despite being physically present in the waiting room, the receptionist refused to help me book an appointment or provide any assistance. I was forced to use the WiFi to call the receptionist—who was literally in the adjacent office—just to schedule an appointment while waiting for my blood test. While I understand the COVID-related desire to prevent crowding, there should be some flexibility when a patient is already on-site for a legitimate medical reason. A bit of common sense would go a long way in improving this process.
Kimsweeney S.