Kingswood Surgery
DD
Deez7878 D. 2 years ago • From Google
Bad
I've been a loyal patient at this practice for over two decades, experiencing numerous visits during that time. When you finally manage to see a Doctor or Health professional, the interaction is generally quite positive (as positive as a doctor's visit can be). Occasionally, I've felt somewhat dismissed, but they are particularly attentive when I bring my children. However, like 99% of other reviewers, the process of securing an appointment is consistently and depressingly awful, and it's only deteriorated. The phone remains unanswered for extended periods, frequently disconnects, and even if you successfully connect (after enduring a patronizing message about staff respect), you might be treated like an actual person - but probably not. Their default assumption seems to be that all patients are time-wasting, abusive individuals deserving contempt, and who are these staff to determine whether your concern merits a Doctor's attention? Are they qualified to make such judgments? Regrettably, the entire reception, phone, and booking system requires a comprehensive overhaul because currently, it's a complete embarrassment that undermines the excellent work performed by the Doctors and Nurses. Yearly update: Incredibly, the situation has worsened. The online appointment portal is non-functional, and not everyone can make an online request at 8 AM. What about those driving to work or preparing children for school? Visiting the surgery (which appears perpetually empty or closed for training/lunch/staff illness) is futile, as receptionists will gleefully inform you to book online - which is impossible. I continually notice signs about 'staff not accepting abuse', which seems peculiar. Most businesses don't need to remind customers not to lose their temper - perhaps Kingswood Surgery should introspectively consider why patients are becoming frustrated? Please, improve.
sadia m.