Bermondsey Spa Medical Centre

The medical team and front desk staff are consistently helpful and provide excellent service.

I have made multiple attempts to contact reception, either by phone or in person, but have not received satisfactory responses. On my most recent visit, I was trying to collect medication that I had..

This practice appears to be among the poorest in the area. The staff conduct themselves in an overly superior manner while treating patients with ongoing health conditions, and there seem to be..

Received a vaccination at the clinic recently. Within a few hours of the appointment, I felt quite unwell. I contacted the clinic for advice, but was informed that the symptoms were unlikely to be..

The receptionist demonstrated limited knowledge when handling inquiries and appeared unfamiliar with customer service practices. Their approach to managing requests came across as unprofessional,..

Needed an appointment and spoke with a member of the management team who was very polite and helpful in getting me booked in to see a clinician. The reception staff are very good at the surgery and..

I waited on the phone for an extended period before my call was answered, only to have the line disconnected immediately. I noticed the practice details on a search engine have been recently updated..

What can I say? First of all, the telephone waiting times are excessively long, and that's assuming you can reach anyone at all. There are only three options available on the phone system: one to..

The practice manager provided assistance with my enquiry and I found the team to be very welcoming and approachable.

The practice provided excellent service with a genuinely helpful and welcoming approach.

The clinician provided excellent care.

The medical professionals and staff at this practice are consistently helpful and supportive. In particular, one clinician demonstrated kindness, compassion, and reassurance when addressing..

Consistently excellent care provided. Very satisfied with the service received.

This medical centre is an excellent choice whenever you require any assistance. I have had positive experiences visiting here regularly and the reception team are outstanding. They are genuinely..

I have been a patient at this practice for many years and have consistently found the staff to be supportive and knowledgeable. The front desk team create a warm and friendly atmosphere. The..

The clinical staff member is genuinely pleasant and maintains a professional manner. However, the reception team appears to lack organisation and seems reluctant to provide assistance. When..

The front desk staff were quite unfriendly and unhelpful during my visit.

The doctor at my practice is very good, very kind, and always takes time to listen to me without rushing through appointments.

Spoke to a helpful and caring member of staff who provided good support. Also spoke to another very pleasant staff member.

I attended this practice as an external patient through the extended access scheme and had an excellent experience. The clinician was very pleasant and handled my concerns effectively. The waiting..