CP

Charlotte P. 4 years ago • From Google

Rating

Average

Frustrating booking process leaves patient without care

Attempting to schedule an appointment has been incredibly frustrating. The website offers two booking methods, both requiring app downloads, account creation, and navigation, yet neither actually permits booking for this physician. While I acknowledge the current pressures on the NHS and have previously experienced excellent clinical care, the administrative processes are unacceptably poor. The website is fundamentally misleading and wastes patients' time. I'm now completely unable to reach the medical practice - phone lines are perpetually unresponsive, and online booking systems are non-functional. This level of administrative incompetence is deeply problematic and needs immediate addressing.

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