GF

George F. one year ago • From Google

Rating

Bad

Frustrating booking process with overseas number

I've been a long-standing patient at this practice, but recently scheduling an appointment has become incredibly challenging. 1. I was informed that bookings are exclusively available online. 2. I submitted an online request, but was never contacted due to my international phone number. 3. Despite my number being incompatible, I was unable to book in person and repeatedly redirected to the online system. 4. After extensive follow-up, I was advised to attempt booking through the NHS app. 5. However, I first require GP authorization to access the app, which could potentially take an additional 2-3 days. 6. I attempted to manually create an account within the app but consistently encountered a 403 Error message and was instructed to retry later. It feels like I'm exhausting every possible avenue to secure a medical consultation, with minimal assistance. The reception staff appear disinterested in helping me find a viable solution.

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