Churchill Medical Centre
Sarah S. one year ago • From Google
Bad
Frustrating booking process with unhelpful scheduling
Securing an appointment at this medical practice is practically unattainable for anyone with professional commitments. While the reception team demonstrates politeness and helpfulness, the booking procedure has become utterly frustrating. The scheduling window is absurdly restrictive, allowing only appointment requests between 7-1, after which a time-sensitive link is dispatched. Potential patients must then select from three Churchill centre locations. Punctuality is not merely a challenge but a complete failure here. At the Tudor centre, I endured a wait exceeding an hour. A scheduled phone consultation with Surbiton ran 25 minutes behind, causing me to miss the call during a work meeting. When I explained my situation, the staff responded with remarkable curtness, effectively blaming me for their tardiness. The entire medical practice requires a comprehensive restructuring of its operational systems. In its current state, the service is fundamentally inadequate.
These tanks are impressively well-designed and perform exceptionally well. I'm quite satisfied with their overall quality and capabilities.
Churchill Medical Centre
Trevor A.
I reached out this morning to schedule a medical consultation, and the staff demanded excessive information. I was seeking an urgent appointment for a critical health concern, but the receptionist..
Churchill Medical Centre
Elaine C.
I attempted to schedule a consultation at Churchill Kingston on a Tuesday afternoon, only to be presented with an appointment at Tudor Drive the subsequent Monday. Upon contacting the clinic, I was..
Churchill Medical Centre
Dominika V.
A truly terrible general practitioner's office - steer clear of this medical practice at all costs.
Churchill Medical Centre
Hannah H.
Consistently quick to address any inquiries regarding my infant. Submitted an online request, and received a callback within 60 minutes to request imagery or schedule a visit, with a phone..
Churchill Medical Centre
Graham M.
The Churchill practice has been exceptional in my experience. After suffering an injury during the pandemic, I've found myself consulting my doctor more frequently than usual. Scheduling..
Churchill Medical Centre
Freitaz F.
I attempted to contact them twice, but no one picked up, wasting approximately two hours of my day in the process.
Churchill Medical Centre
Shahzad A.
Submitted an online appointment request, waited 4 days with no response. Called their office and was on hold for 30 minutes without anyone picking up. Frustrated by their lack of communication, I..
Churchill Medical Centre
Lindsay C.
The appointment scheduling platform here is significantly more user-friendly compared to other medical offices, and the general practitioners are truly wonderful.
Churchill Medical Centre
AJ M.
Absolutely dreadful. Their entire approach seems designed to deter phone communication, and even if you manage to endure their exasperating and lengthy hold recordings, they'll go to great lengths..
Churchill Medical Centre
Dora G.
Absolutely impossible to schedule a vaccination for my infant at this clinic. Their booking system is a complete disaster! No online appointment option, and their phone lines are perpetually..
Churchill Medical Centre
Amy Z.
When my son was struggling with a migraine, he reached out via email to schedule a medical consultation. Impressively, the clinic responded promptly within an hour and quickly contacted us to set up..
Churchill Medical Centre
Daniel W.
I was skeptical that their scheduling platform could deteriorate further, but switching to Anima has proven me wrong. You're forced to waste ten minutes filling out a convoluted form requesting..
Churchill Medical Centre
Dylan R.
This product deserves absolutely no rating whatsoever.
Churchill Medical Centre
Shiv P.
I'm using a pseudonym for this account. After recently relocating to Surbiton with my daughter, I must emphasize how incredibly supportive Churchill Surgery has been. We both manage ongoing medical..
Churchill Medical Centre
Sabine W.
I'm absolutely exasperated with their latest reservation platform. It's impossible to secure a straightforward appointment or receive a meaningful response. I've been attempting to reach them by..
Churchill Medical Centre
Ronak R.
I've been a patient at the Churchill Medical Centre in Kingston for several years now. My interactions have consistently been remarkable. I've always received timely responses, and my concerns have..
Churchill Medical Centre
Justin J.
The front desk staff has an unpleasant demeanor, which has completely turned me off from ever coming back. Additionally, there's an Asian physician whose professional competence seems seriously..
Churchill Medical Centre
Gergana P.
I rarely write reviews, particularly when everything is satisfactory, but after reading numerous negative comments, I felt compelled to share my perspective on the new booking system. I'm genuinely..
Churchill Medical Centre
Alastair B.
The vaccination consultation was efficient, with Jean, the nurse, demonstrating expert knowledge and a highly professional approach during my appointment.
Churchill Medical Centre
Maria G.