JC

Julie C. 3 years ago • From Google

Rating

Bad

Frustrating booking system at early morning visit

This practice is absolutely useless and doesn't deserve even a single star rating! After enduring five days of excruciating ear and neck pain, I attempted to use their online booking system, which repeatedly locked me out. Arriving at the surgery precisely when they opened at 8am, I was met with an unhelpful and downright rude receptionist. She insisted I complete a ridiculously lengthy 10+ page online questionnaire before any appointment could be considered. Upon checking their system, she claimed 101 patients were ahead of me, making any immediate appointment virtually impossible. Whatever happened to the simple process of calling and scheduling a visit? Fortunately, I rarely need medical attention and haven't seen a doctor since moving to Grantham three years ago. In sheer desperation, I drove to Grantham A&E, where the staff were exceptional. Within just one hour, I was seen and prescribed antibiotics for my severe ear infection. I have nothing but admiration for the hospital and its staff - a stark contrast to this utterly incompetent medical practice.

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